Total Tiles Reviews

4.9 Rating 5,656 Reviews
97 %
of reviewers recommend Total Tiles
Read Total Tiles Reviews

About Total Tiles:

Tile & underfloor heating specialist offering boutique styled wall and floor tiles at amazing internet prices.

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Phone:

1473 805959

Email:

customersupport@totaltiles.co.uk

Location:

1-3 Leslie Road, ,
Ipswich
IP3 9PL

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I ordered Hexagon tiles and the are all slightly different in size, a few mm out in places which is making it impossible to lay them.
Helpful Report
Posted 3 years ago
I ordered a sample tile, which is lovely. It came with free postage. I decided to order what i needed which was only 3 sq metres. Which cost less than £50. When adding the postage part that was going to add between £35 and £45 to the total. Unfortunately it made the tiles more expensive than i could afford so i didnt order. I did email the company to confirm the postage was correct and i did receive a polite swift response which was nice. Lovely tiles just a shame about the postage costs.
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Posted 3 years ago
Great tile selection. The staff are friendly. The tiles always arrived smashed, whether it was the samples or a big batch order. Thi was always unfortunate especially if you had paid for express.
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Posted 3 years ago
Tiles didn’t come on the day they where suppose to so had to take a day and a half off work, also delivered to bottom of a hill so had to carry tiles with my 14 year old daughter.
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Posted 3 years ago
I paid for a 75m2 pallet of metro tiles on Saturday 3rd October for a 7am - 12pm delivery on 6th October and the tiles arrived late for my commercial project in Enfield. The 50m of trim i ordered also do not colour match and are a mix of 2 different types of a similar finish
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Posted 3 years ago
The quality of the tile itself was very good. I think, however, the wrong one was sent. It was not black, more milky mocha and had no ingrained pattern as shown in the picture. Sorry :(
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Posted 3 years ago
The staff at Total Tiles are great, especially Matt who has tried to help me out with the delivery of a sample. That said, I was badly let down by DPD who sent the sample back twice and apparently tried to deliver 5 times stating they were ‘Unable to find my house’. I never received my sample or was indeed offered a refund. This was only £1.99, but think this should have been done as a matter of principal. There has also been no contact from Total Tiles since 14th August. I feel this is a real shame as Total Tiles have now potentially lost a big order. Again, thanks to Matt for trying to help me out with this shambles.
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Posted 3 years ago
Price was good and the order process was easy but the delivery service was an absolute shambles. I waited in two afternoon as I paid for a pm delivery on both occasions. Friday they didn't turn up and it was becuase the pallet was too big to get on the van. I rearranged for Monday pm and they tried to deliver in the morning when no one was home. Nobody advised me and I phoned at 5:45 and was told the situation. I rearranged for Wednesday pm. Delivery turned up am when no one was at home again and actually delivered it to my sons address up the street. They arranged for the delivery driver to come back and move it closer to my house. They refunded my delivery cost at my request I have to say that Total Tiles Customer Service (Jonathan and Rachel) were super helpful but it is the companies responsiblity to ensure that their delivery service is effecient and the delivery service was so bad.
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Posted 3 years ago
Reale fast sevice quality its good aspect 1 think few boxes got broken tiles so in that situation if i dont a have inofe tiles i need order again and pay for delivery so i think who its bin packing any order should be more becearful what its doing and also not really nice delivery company , the driver first sad its not can delivry to the back house because its not a loud and also its not a loud touch tiles but 2 min later ask me to help him push out pup trolley and after all left on main road opposite my home anyway if im short tiles who will be paying this time for delivry and 4 box tiles?
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Posted 3 years ago
Placed my order & organised a delivery date & they didn't turn up. Had to make a phone call to reorganise delivery, unfortunately wasting the day at my cost of the builder. When the tiles were delivered they were left right in front of the garden gate impeding access & egress for everything. The tiles we ordered are lovely though.
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Posted 3 years ago
Tiles are great. Delivery was appalling, rude, kerb side only despite no prior warning, not covid secure and no attempt to social distance
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Posted 3 years ago
Was firstly sent the wrong tiles which they rectified straight away and sent the correct tiles, then at least 2 boxes Arrived broken, again they re sent some and We’re apologetic But unfortunately some still arrived broken...I can’t fault them on customer Service my advice is just make sure you order your tiles in plenty Of time before you complete Your project Incase you have the same issues.
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Posted 3 years ago
TT customer services were extremely prompt, polite and effective. Despite having to deal with sourcing and delivery issues, we received good quality tiles we are happy with in a matter of days.
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Posted 3 years ago
Good selection of tiles, very good prices, but the delivery price is the killer, didn't place an order, as the delivery would cost a lot more than the tiles
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Posted 3 years ago
Expected all floor tiles to be white as stated but apart from 14 of them the rest are grey/ white.
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Posted 3 years ago
Bit of a shame how expensive the delivery is, i dont quite understand how with todays logistics companies it came to £35. This will unfortunately affect any future decisions to buy from here again no matter how good the rest of the service is.
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Posted 4 years ago
Thanks for leaving us a review. We set a high standard for ourselves, and whilst we are very pleased you were happy with our service, unfortunately our delivery charges did not meet your expectations. Most of our customers find £25 - £35 to deliver a pallet of tiles reasonable, all deliveries are subsidised by Total Tiles as the true cost to have a pallet delivered from Ipswich to Newcastle is around £60. To deliver anywhere in the UK as quick as next day, along with all other online tile companies we use a third-party haulier which is part of a network. I hope you can understand, that whilst we are happy to have delivered a sample with free postage and packaging, we unfortunately are not able to subsidise your order any further. We find most customers are happy to pay for delivery, this is because Total Tiles offers the lowest UK tile prices 365 days a year Guaranteed. Kind regards Ashley
Posted 4 years ago
Sample arrived at second delivery attempt by DPS. Very over-packed in my opinion - about 3m of bubble wrap for one 100 x 300 tile. Unfortunately tile did not match the ones we bought from BCT about 2 .years ago s!o won't be buying in quantity.
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Posted 4 years ago
Excellent in regards to communication , ordering and receipt . On receipt Various packs were found to have broken tiles and manufacturing defaults, forcing me to order further tiles and delivery costs . I have advised Total Tiles but awaiting a response
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Posted 4 years ago
The tile arrived on time and was wrapped really well so no damage but the colours weren’t as strong and defined as in the photo so I won’t be purchasing for the full floor.
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Posted 4 years ago
Tile a lot lighter than in the photo online. Delivery was fast but disappointed this is not going to fit in with our other flooring.
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Posted 4 years ago
Total Tiles is rated 4.9 based on 5,656 reviews