“No phone call prior to delivery as it states on confirmation in fact no email to confirm delivery had even left let alone a time. Tiles arrived on pallet which I had paid £35 there was no need for a pallet I had 4 packs and managed to carry them easily. Tiles not as described so wanted to send them back but apparently they do not arrange for tiles to be returned to them so I had to get a quote to do this but the two couriers they gave me said no quotes were available so how am i supposed to return the goods if their own couriers won’t pick them up? This company have taken away my consumer rights as a customer by doing this and I will be taking it further as I now have unwanted tiles which they say I can return but I actually can’t because their couriers won’t get them, it’s a con!”
Hi
Thank you for taking the time and leaving your review.
We offer free postage & packaging on all samples, this allows customers to ensure their happy with the product before placing an actual order, unfortunately, I can see you didn't use this service and placed your order directly on our website without a sample.
All deliveries are classed as " Kerbside " and delivered on a pallet like every other tile supplier, this is because tiles are very fragile in transit, whether it's 4 large boxes or 40 boxes, strapping and wrapping the tiles to a wooden pallet is the safest way to ensure customers receive their goods undamaged.
Looking into your order I can see the tiles were delivered on the day you selected, also, as we use a third party courier we state that we ask the courier to call you approximately 1 hour before, however, this is not guaranteed although we can retrieve an estimated time of arrival if you call us on the day.
Each delivery is also subsidised by Total tiles, although you paid £35 to have your tiles delivered, the true cost is approximately £60. however, as per our terms and conditions, you will receive a full refund for the tiles including your original £35 delivery charge once the tiles have been returned. However, it is your responsibility to ensure the tiles are returned in a resalable condition.
Kind regards
Ashley
“Easy online ordering and super fast delivery. The tiles look exactly like the website photos but, unfortunately, a handful of tiles were broken during transportation (on a pallet). In this respect, the Customer Service was excellent i.e. I emailed photos of the broken tiles, I received an email response within 30 minutes and replacement tiles were delivered the next day. So, I'm very impressed and will use Total Tiles for any future needs ... well done and thank you.”
“Great customer service. My query was answered very quickly and was really helpful, I ordered a sample tile which arrived quickly then I placed an order which again was very prompt and exactly what I was looking for. Would use this company again.”
“Excellent speedy service on 2 samples I ordered, arrived a week earlier than suggested.
Having done much research on tile prices this company offers the best price by far of online and high street outlets. I shall be ordering all my tile from Total Tiles in future.”
“Very could value compared to other companies .
Quick delivery and very helpful
When looking for advice on live chat . All my questions were answered .
Would definitely recomend”
