I have given 4 stars , but have had a very mixed experience. The initial part of choosing and selecting was perfect. Staff always helpful , knowledgeable and patient too. We paid for the whole batch of tiles up front so we could confirm enough stock and thought this meant batches too as this had been mentioned. The second part was quite poor. When it came to our order, very disappointed to be advised that there were not enough tiles in one batch to complete our area. A lot of further discussion and some very mixed communication, to avoid saying a mistake had occurred followed, even telling the delivery driver we were on holiday for 2 weeks! All very stressful We have received the tiles however on time, but in 2 lots of batch numbers so do be aware when ordering tiles in large numbers , this can happen. We were lucky enough to be able to have an area where if there is a mismatch shouldn’t be seen. Not quite what I expected though.