No phone call prior to delivery as it states on confirmation in fact no email to confirm delivery had even left let alone a time. Tiles arrived on pallet which I had paid £35 there was no need for a pallet I had 4 packs and managed to carry them easily. Tiles not as described so wanted to send them back but apparently they do not arrange for tiles to be returned to them so I had to get a quote to do this but the two couriers they gave me said no quotes were available so how am i supposed to return the goods if their own couriers won’t pick them up? This company have taken away my consumer rights as a customer by doing this and I will be taking it further as I now have unwanted tiles which they say I can return but I actually can’t because their couriers won’t get them, it’s a con!