Delivery and breakages
Shocking service over 20 tiles broke but that not the end of the world as I over order but I live at 93 the pallet got put on 91 drive a neighbour I don’t get on with and I was working 2h away when I got a phone call from my next door neighbour telling me to move the tiles of there drive right away I then had to drive 2h back from London to frome to move tiles what been put on the wrong drive meaning I could not book a days work in for that day meaning I lost £200 in wages then £45 in fuel driving up there then having to turn right around to come home to move tiles I then had to buy the neighbour a bottle of whisk and his wife a bottle of gin to say sorry for total tile and the delivery company they use mistakes as you can imagine the neighbour was fuming 😡 considering we don’t get on anyway so that mistake cost me close to £300 total shocking worked out very dear tiles in the end
Order #1002225919 But must say it very fast delivery Shame it was not put on the right drive and delivered to the right address now £300 out of pocket
Phone you back got told you was on the other line and you would phone back that was 11.10am it now 3.26pm and no phone call back finally got a call back at 3.50pm
£300 out of pocket and got only the cost of the delivery back of £35 and so called a old lady said it was ok to put them on next door drive that funny as there is no old people who live here kids are 18 and 22 and that the only people in yesterday so very strange not happy at all considering how much I’m out of pocket would not recommend a big Fat 0-10. go to topps tiles a lot easier to deal with a bit more dearer but worth the cost due to the hassle you get with this company
As said £300 out of pocket thanks to this company and a £35 delivery charge refund shocking considering this is there fault
2 years ago
Total Tiles has a
4.9
average rating
from
5,659
reviews
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