A word of warning if you decide to go for the 'Narrow street, smaller delivery vehicle' option at checkout. In our case, it transpired that this option would have attracted a surcharge of an additional £250.00!! - actually more than the cost of the tiles we bought, and we only found out about it after we had paid for the tiles. The extortionate extra cost was out of the question of course, so we were forced to accept delivery in a huge 7.5 ton lorry, the driver deposited the tiles at the bottom of our lane and my husband had to carry them 200 yards up the lane to our property, one box at a time. We are not young, and this was extremely distressing and exactly what I was trying to avoid. Total Tiles website promises that they are 'waiting to provide you with any support you need'. I can't really see how that promise reconciles with its disingenuous sales pitch or the callous treatment they meted out to us.