Price was good and the order process was easy but the delivery service was an absolute shambles. I waited in two afternoon as I paid for a pm delivery on both occasions. Friday they didn't turn up and it was becuase the pallet was too big to get on the van. I rearranged for Monday pm and they tried to deliver in the morning when no one was home. Nobody advised me and I phoned at 5:45 and was told the situation. I rearranged for Wednesday pm. Delivery turned up am when no one was at home again and actually delivered it to my sons address up the street. They arranged for the delivery driver to come back and move it closer to my house. They refunded my delivery cost at my request I have to say that Total Tiles Customer Service (Jonathan and Rachel) were super helpful but it is the companies responsiblity to ensure that their delivery service is effecient and the delivery service was so bad.