Total Tiles Reviews

4.9 Rating 5,667 Reviews

97 %

of reviewers recommend Total Tiles

About Total Tiles:

Tile & underfloor heating specialist offering boutique styled wall and floor tiles at amazing internet prices.

Visit Website

Phone:

1473 805959

Email:

customersupport@totaltiles.co.uk

Location:

1-3 Leslie Road, ,
Ipswich
IP3 9PL

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Total Tiles 5 star review on 16th May 2024

337

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely thrilled with our floor tiles. Bought them with a fantastic discount, prompt delivery and excellent quality.”

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Posted 2 years ago

“Very happy with the tiles purchased for our kitchen they look great. Very helpful and knowledgeable staff which we appreciated. They were happy to credit back unused box. Would be happy to buy there in the future. Highly recommend.”

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Posted 1 week ago

“The Lorena Fern tiles and Lorena stone effect tiles are beautiful. Great price too for such large tiles.Great customer service as had an issue with some broken tiles which was sorted out quickly without any problems. These tiles have made our bathroom look fabulous. Highly recommended to all. Thankyou.”

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Posted 1 month ago

“Purchased the split face black slate tiles at a fantastic discounted price. Delivery was prompt and turned up on perfect condition. I needed a few more but the website was charging me the full delivery cost. I was so impressed when Total Tiles called me and said they would not charge me the full delivery cost for such a minimal order and refunded the difference in cost by using a courier instead. Quality product, quality price exceptional customer service. Highly recommend.”

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Posted 2 months ago

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Posted 2 months ago

“Although we didn't actually purchase anything today from you, we were amazed at the help given to us from your Tubbs Tiles branch at Newport on the Isle of Wight. The assistance given to us by GEMMA was fantastic. She knew her stuff, was very pleasant and is a credit to your company.”

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Posted 3 months ago

“Fantastic service and product.”

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Posted 3 months ago

“Fabulous service from the Ipswich store. Knowledgeable staff who took the time to look at different tile options with us. Very pleased with the bathroom wall tiles we chose. Have now placed our second order for fireplace tiles. Would highly recommend this store.”

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Posted 5 months ago

“My second time ordering from here, this time I made an error but after contacting customer services Jack did everything he could to rectify my mistake immediately, great customer service!”

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Posted 5 months ago

“I have given 5 stars purely based on a customer service agent called Jack! He is by far the most helpful, patient, attentive and knowledgeable agent I have ever come across. Trust me, I've been a bit of a nightmare customer. He has gone above and beyond what his job role acquires. Total tiles offers good quality products which are hard to find elsewhere. I highly recommend 👌”

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Posted 5 months ago

“A word of warning if you decide to go for the 'Narrow street, smaller delivery vehicle' option at checkout. In our case, it transpired that this option would have attracted a surcharge of an additional £250.00!! - actually more than the cost of the tiles we bought, and we only found out about it after we had paid for the tiles. The extortionate extra cost was out of the question of course, so we were forced to accept delivery in a huge 7.5 ton lorry, the driver deposited the tiles at the bottom of our lane and my husband had to carry them 200 yards up the lane to our property, one box at a time. We are not young, and this was extremely distressing and exactly what I was trying to avoid. Total Tiles website promises that they are 'waiting to provide you with any support you need'. I can't really see how that promise reconciles with its disingenuous sales pitch or the callous treatment they meted out to us.”

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Posted 6 months ago

Good afternoon Carol, I am sorry to hear of the issues encountered with your delivery. We were very limited for options on how to resolve this, and apologise for the inconvenience caused to both yourself and your husband. We made you aware as soon as the issues came to light, and explored all possible solutions, however were unable to get a resolution. Once again, please accept our apologies, and if you require any further assistance, please let us know. Kind regards, Philip Morgan.

Posted 6 months ago

“To help people”

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Posted 6 months ago

“Images are replicas of other products on other websites. My payment didn't work (apparently my address was wrong - it wasn't) so was asked to pay a direct link. All felt very suspicious. Don't trust them.”

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Posted 6 months ago

Good afternoon, I am sorry to hear that you feel your experience justifies this review. We want all of our customers to feel valued, and are disappointed that you feel this way. Having a secure payment system is crucial to us, not only to protect ourselves but also to protect our customers. This is not something that we can compromise on, and unfortunately the payment issues you were experiencing were due to a query somewhere along the process. Our team did offer to try an alternative method (the payment link that you mentioned), and also offered a discount to you, however we received no response from you. In this instance, our team wanted to explore every option possible to assist you. I'm sorry that you do not feel this to be satisfactory, if you do wish to discuss the discount further, please give us a call and we'll do what we can to help. Kind regards, Philip Morgan.

Posted 6 months ago

“Excellent services. Been looking for a single to tile to match/replace a damaged tile in a bathroom. Had tried to all the main franchises and no luck! Staff were helpful and found exactly what i needed.”

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Posted 6 months ago

“The customer service was outstanding, they could not have been more helpful .The tiles we chose were a very good price and delivered within a few days .Thank you a very happy customer”

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Posted 6 months ago

“We bought living room and bathroom tiles for our new build. Absolutely delighted with the quality and price, particularly as they were delivered quickly to the north of Scotland. Customer support and liaison with our builder was excellent.”

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Posted 8 months ago

“HI can i say we went to tops tiles at derby ascot drive and was met with a very nice young man named will the most helpful person you could wish to meet asked what we were looking for and helped all the way and explained what we needed to know with no rush at all so a few days later we put the order in and picked the order up another few days later i would like to say its so nice to deal with some one thats so good at there job thank you will again. GEOFF / LYNN TYLER.”

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Posted 8 months ago

“First thing the customer service is spot on very helpful and honest, great quality of flooring nice range in styles, the price and service I think is unbeatable I highly recommend total tiles I will definitely be using them in the future, thanks Rachel”

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Posted 8 months ago

“Rude workers and I’m not happy with how they treat people whilst driving also!!”

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Posted 10 months ago

Good afternoon, Thank you for your reply, and please accept my apologies for any issues that you have experienced. I have asked our team to look into this as a matter of urgency. Once again, please accept our apologies, and we look forward to speaking to you soon. Kind regards, Philip Morgan.

Posted 10 months ago

“Needed help due to a mismatch of tile batches and tiles broken on delivery Jack prentice was an absolute legend and went beyond to help me Great company to deal with”

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Posted 11 months ago

“I ordered these tiles, advertised online 600x600 (small print advises that they could be 597x597). They arrived, and measured 596. They were too small for me to use. When I called up, they advised they would issue me a refund for the tiles if I posted them back, this wasn't going to include the £26.75 I paid to have them delivered, or the money I would need to pay to post them back. I was due a call back on Monday 30th from the Manager, this didn't happen. I called them to chase today (Tues 31st) and all I have been offered is a refund for the tiles at 'cost price' which is a total of £12. I paid £70 plus on these. I wouldn't recommend or use this company to anyone. Stay clear if I was you.”

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Posted 11 months ago

Good afternoon Ashleigh, I am so sorry for the delay in getting back to you, and thank you for taking the time to review us. I have asked our management team to look into this for you, as I want to make sure that it has been resolved. Once again please accept my apologies for this delayed response. Kind regards, Philip Morgan.

Posted 11 months ago

Total Tiles is rated 4.9 based on 5,667 reviews