Total Tiles Reviews

4.9 Rating 5,684 Reviews

97 %

of reviewers recommend Total Tiles

About Total Tiles:

Tile & underfloor heating specialist offering boutique styled wall and floor tiles at amazing internet prices.

Visit Website

Phone:

1473 805959

Email:

customersupport@totaltiles.co.uk

Location:

Johnson Tiles,
Harewood Street,
Stoke on Trent
Staffordshire
ST6 5JZ

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Total Tiles 5 star review on 23rd July 2025

338

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely brilliant helpful service. I was missing some of the order I collected, but they couriered the missing items to me and they arrived the next day (and this was between Christmas and New Year too). Can't recommend them highly enough. - and their prices were incredibly keen too👍”

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Posted 2 years ago

“This quite simply must be the best no Nonse tile company we've used Tiles ordered and delivered in 24 hours 2 working days before Christmas Thanks guys very impressed”

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Posted 2 years ago

“We were a little nervous with our choice of tile, but so glad we went bold. The quality is excellent and the team are so helpful. We get so many complements we are now starting the lounge floor with more tiles from Total Tiles.”

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Posted 2 years ago

“First class company tiles arrived damaged. Phoned and Jack (sales executive) who arranged replacement tiles arrived the next day what more can you ask.”

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Posted 2 years ago

“Great customer service from Jack . 2nd time we’ve ordered tiles from this company and really happy . Quick delivery . A few packs were broken and my husband rang and spoke to Jack and replacements were delivered the next morning .”

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Posted 2 years ago

“Have to say prompt delivery ordered 78 sq metres. 2 boxes were broken but Jack on customer service rectified the issue and was extremely helpful. Great product at a good price.”

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Posted 2 years ago

“Asked for a sample tile which was delivered 2 days later well packaged. Impressed with the quality of the service and the sample. We had seen the same tile locally but at a much higher price. We decided on another tile which the company didn’t stock in the size that we wanted but first class service. Would recommend anyone checking with them before going to a retail shop”

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Posted 2 years ago

“Great price and deliver when they say.”

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Posted 2 years ago

“Excellent service, tiles arrived exactly on the date specified. Not one tile was broken. Helpful and pleasant staff. Would highly recommend, wouldn't go anywhere else for tiles now. Really rare to get such great customer service as this these days.”

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Posted 2 years ago

“Great company and service buy with confidence👍”

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Posted 2 years ago

“Total Tiles customer service is run by real human beings. I had an issue with an order and they listened patiently to me and didn't fob me off with 'computer says no' responses. They sorted the issue quickly and professionally. I work in CS so know how hard it is to combine keen prices and this level of customer service. I would buy again from Total Tiles in a heartbeat and recommend them to anyone.”

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Posted 2 years ago

“They were fantastic from start to finish - always polite, knowledgeable and helpful. They changed our delivery date when requested and promptly replaced a few damaged tiles. Cannot recommend enough, a pleasure to deal with.”

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Posted 2 years ago

“Excellent service and customersupport. A rapid response when replacing two broken tiles.”

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Posted 3 years ago

“Absolutely thrilled with our floor tiles. Bought them with a fantastic discount, prompt delivery and excellent quality.”

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Posted 3 years ago

“polite courteous and knowledgeable staff. Very competitive prices”

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Posted 3 years ago

“Quick delivery of my samples”

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Posted 3 years ago

Hello Kelly, Thank you for taking the time to leave us with such a great review, we are glad your samples arrived promptly! Customer service is at the forefront of what we do as a company and your satisfaction is a priority for us. We pride ourselves on exceptional service, having a fantastic range of tiles and getting orders out on time and well packaged! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 3 years ago

“Very helpful when I needed to change my order and placed it on hold while I decided. Despite my changes delivery was still made the next day. Very affordable tiles”

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Posted 3 years ago

“Fantastic service.....Great prices and very fast delivery 👏 👌 😀”

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Posted 3 years ago

Hello William, Thank you for taking the time to leave us with such a great review regarding your experience with us. Customer service is at the forefront of what we do as a company and your satisfaction is a priority for us. We pride ourselves on exceptional service, having a fantastic range of tiles and getting orders out on time and well packaged! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 3 years ago

“Excellent all round. Beautiful and great quality tiles at an amazing price. Next day delivery and not a single tile broken in transit. I couldn't be happier with my purchase from Total Tiles.”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to leave us with such a great review regarding your experience with us. Customer service is at the forefront of what we do as a company and your satisfaction is a priority for us. We pride ourselves on exceptional service, having a fantastic range of tiles and getting orders out on time and well packaged! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 3 years ago

“Very happy so far”

Helpful Report

Posted 3 years ago

Hello Vincenzo Thank you for taking the time to leave us with such a great review regarding your experience with us so far. Customer service is at the forefront of what we do as a company and your satisfaction is a priority for us. We pride ourselves on exceptional service, having a fantastic range of tiles and getting orders out on time and well packaged! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 3 years ago

Total Tiles is rated 4.9 based on 5,684 reviews