Total Tiles Reviews

4.9 Rating 5,695 Reviews

97 %

of reviewers recommend Total Tiles

Company Reviews

Product Reviews

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About Total Tiles:

Tile & underfloor heating specialist offering boutique styled wall and floor tiles at amazing internet prices.

Visit Website

Phone:

1473 805959

Email:

customersupport@totaltiles.co.uk

Location:

Johnson Tiles,
First Floor, The Dovecote, Crewe Hall Farm, Old Park Road,
Crewe
Cheshire East
CW1 5UE

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Total Tiles 5 star review on 16th May 2024

337

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From visiting the showroom to selecting the tiles, receiving an amazing discount and then first class delivery with the 5 tonnes of tiles brought down the long drive to the house. I cannot fault the service, value, and customer care!!”

Helpful Report

Posted 2 years ago

“I purchased a Laminate and Wood Floor Heating system with a WiFi thermostat from Total Tiles. I was impressed with the product's quality for its price, and my opinion remained the same upon its arrival. I had some questions prior to installation, but the company's customer service team promptly answered them every time, which gave me a positive impression. But the most impressed I was when after the installation I had an issue with the thermostat, which seemed to have a faulty screen. Contacted the customer service and Jamie was so helpful to identify the problem. After exchanging a few emails and sending pictures and videos of the situation within two days, he eventually arranged for a new screen to be shipped with a pre-paid envelope for the faulty one to be returned. The new screen was there in 2 days (!) and worked perfectly. I haven't tested the product's performance in warm weather, but my first impression is positive. The app is easy to set up and there are many options for different settings. I must say that the customer service at Total Tiles is exceptional. I have never experienced anything like it before. I strongly recommend doing business with them. Thanks, Jamie and the team!”

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Posted 2 years ago

“Thank you so much for the brilliant service received. Tony you were excellent nothing too much trouble and the quality of the tiles exceeded my expectation, certainly will be shopping with you again and will recommend you very highly. Very grateful.regards Kay Secchi”

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Posted 2 years ago

“Brilliant service and very helpful team. Products arrived promptly and we are very happy. Would highly recommend and have used again now.”

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Posted 2 years ago

“Great value for money,I was dubious ordering tiles online at first but the quality and price of these tiles were amazing value for money.Much cheaper than local tile shops.Will definately use Total Tiles again”

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Posted 3 years ago

“Very impressed with the service I received. Good quality tiles at a much better price than the other big names. Delivery was fast. Will definitely use this company again for my tiles. Thank you”

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Posted 3 years ago

“Very impressed with the service I received. Good quality tiles at a much better price than the other big names. Delivery was fast. Will definitely use this company again for my tiles. Thank you”

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Posted 3 years ago

“Absolutely love our brick effect tiles they look so good. Really easy to fit And a great price 😍 ordered more for another wall 👍”

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Posted 3 years ago

“I received the tiles today as promised, very impressed with the quality. Professionals and prompt”

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Posted 3 years ago

“Well priced tiles, in particular my wall tiles were significantly cheaper here than similar products elsewhere, which more than made up for the slightly higher than average delivery fee. Samples with free delivery arrived surprisingly quickly. Really pleased with the tiles themselves and my tiler found them easy to work with - consistent and cut well. Next day delivery worked flawlessly and of nearly 500 tiles only one was broken (which I suspect was my fault anyway).”

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Posted 3 years ago

“Absolutely brilliant helpful service. I was missing some of the order I collected, but they couriered the missing items to me and they arrived the next day (and this was between Christmas and New Year too). Can't recommend them highly enough. - and their prices were incredibly keen too👍”

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Posted 3 years ago

“This quite simply must be the best no Nonse tile company we've used Tiles ordered and delivered in 24 hours 2 working days before Christmas Thanks guys very impressed”

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Posted 3 years ago

“We were a little nervous with our choice of tile, but so glad we went bold. The quality is excellent and the team are so helpful. We get so many complements we are now starting the lounge floor with more tiles from Total Tiles.”

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Posted 3 years ago

“First class company tiles arrived damaged. Phoned and Jack (sales executive) who arranged replacement tiles arrived the next day what more can you ask.”

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Posted 3 years ago

“Great customer service from Jack . 2nd time we’ve ordered tiles from this company and really happy . Quick delivery . A few packs were broken and my husband rang and spoke to Jack and replacements were delivered the next morning .”

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Posted 3 years ago

“Have to say prompt delivery ordered 78 sq metres. 2 boxes were broken but Jack on customer service rectified the issue and was extremely helpful. Great product at a good price.”

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Posted 3 years ago

“Asked for a sample tile which was delivered 2 days later well packaged. Impressed with the quality of the service and the sample. We had seen the same tile locally but at a much higher price. We decided on another tile which the company didn’t stock in the size that we wanted but first class service. Would recommend anyone checking with them before going to a retail shop”

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Posted 3 years ago

“Great price and deliver when they say.”

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Posted 3 years ago

“Excellent service, tiles arrived exactly on the date specified. Not one tile was broken. Helpful and pleasant staff. Would highly recommend, wouldn't go anywhere else for tiles now. Really rare to get such great customer service as this these days.”

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Posted 3 years ago

“Great company and service buy with confidence👍”

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Posted 3 years ago

Total Tiles is rated 4.9 based on 5,695 reviews