Total Tiles Reviews

4.9 Rating 5,680 Reviews

97 %

of reviewers recommend Total Tiles

About Total Tiles:

Tile & underfloor heating specialist offering boutique styled wall and floor tiles at amazing internet prices.

Visit Website

Phone:

1473 805959

Email:

customersupport@totaltiles.co.uk

Location:

Johnson Tiles,
Harewood Street,
Stoke on Trent
Staffordshire
ST6 5JZ

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Total Tiles 5 star review on 16th May 2024

337

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We visited Total Tiles yesterday and were thoroughly impressed from the moment we walked in. The team was incredibly welcoming—everyone greeted us with a smile and made us feel at ease. There was no pressure or hard sales tactics, just friendly, helpful service and advice. Nothing was too much trouble for the staff, and their genuine approach really stood out. We will definitely be using this company for our purchase and would highly recommend them to others.”

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Posted 3 days ago

“Fantastic! Price, Quality, Delivery, Customer service - all Great! Big Shout out to Martin B in Customer Service / Sales - Very helpful.”

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Posted 2 weeks ago

“The company were very helpful when my sister went to check out the tile I was considering. Free sample arrived quickly. Order was easy to place, best price tiles and shipping cost. Shipping arrived on day requested. Altogether a great experience and I saved about £150 for the same tiles and shipping from a company much nearer to London, where I live. Thank you Total Tiles, I love my tiles.”

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Posted 4 weeks ago

“I have used total tiles before and the product quality is matched only by the great level of customer service. Spoke to Charlie just now who is kindly sending me out some more samples so I can choose new tiles for another project. Thanks again :-)”

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Posted 2 months ago

“Brilliant experience from start to finish. I ordered 17sqm of slate split face tiles. The sample arrived the next day and once I'd confirmed I was happy with the sample, a palette with my tiles arrived two days after that. My Tiler made a mistake with the amount of tiles needed and Total Tiles couldn't have been more helpful trying to fix a problem that wasn't of their making. Good Company, Buy with confidence!”

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Posted 2 months ago

“Great customer service and full size samples. The tiles I bought are excellent quality,great price and look gorgeous. Highly recommended. I used spare tiles as splashback. Tried to add photos but won't let me for some reason.”

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Posted 2 months ago

“We have just had the tiles delivered for our kitchen floor. The whole process has been exceptional. The tiles were really good value for money and were delivered quickly and on the day and time allocated. Thankyou”

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Posted 3 months ago

“Just had tiles delivered and I'm thrilled. Even better then expected. Spoke to customer service twice about delivery,polite,helpful and efficient. Will absolutely use again. Fantastic tiles,thank you.”

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Posted 5 months ago

“Tiles came in good time and look amazing! We also ordered a sample pack before ordering this came really fast and confirmed the items were as described on the website. Unfortunately we got a couple boxes of tiles that had been boxed up wrong so ended up with the wrong tiles however the customer service was outstanding!! Problem resolved in less than 24 hours cannot fault and would highly recommended to friends and family!”

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Posted 5 months ago

“The team at Total Tiles were amazing with our order, as we'd already experienced a problem elsewhere and they couldn't do enough to ensure we got the right shade and size of tile to complete our kitchen. A BIG thank you”

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Posted 7 months ago

“Very happy with the tiles purchased for our kitchen they look great. Very helpful and knowledgeable staff which we appreciated. They were happy to credit back unused box. Would be happy to buy there in the future. Highly recommend.”

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Posted 8 months ago

“The Lorena Fern tiles and Lorena stone effect tiles are beautiful. Great price too for such large tiles.Great customer service as had an issue with some broken tiles which was sorted out quickly without any problems. These tiles have made our bathroom look fabulous. Highly recommended to all. Thankyou.”

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Posted 9 months ago

“Purchased the split face black slate tiles at a fantastic discounted price. Delivery was prompt and turned up on perfect condition. I needed a few more but the website was charging me the full delivery cost. I was so impressed when Total Tiles called me and said they would not charge me the full delivery cost for such a minimal order and refunded the difference in cost by using a courier instead. Quality product, quality price exceptional customer service. Highly recommend.”

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Posted 10 months ago

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Posted 10 months ago

“Although we didn't actually purchase anything today from you, we were amazed at the help given to us from your Tubbs Tiles branch at Newport on the Isle of Wight. The assistance given to us by GEMMA was fantastic. She knew her stuff, was very pleasant and is a credit to your company.”

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Posted 11 months ago

“Fantastic service and product.”

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Posted 11 months ago

“Fabulous service from the Ipswich store. Knowledgeable staff who took the time to look at different tile options with us. Very pleased with the bathroom wall tiles we chose. Have now placed our second order for fireplace tiles. Would highly recommend this store.”

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Posted 1 year ago

“My second time ordering from here, this time I made an error but after contacting customer services Jack did everything he could to rectify my mistake immediately, great customer service!”

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Posted 1 year ago

“I have given 5 stars purely based on a customer service agent called Jack! He is by far the most helpful, patient, attentive and knowledgeable agent I have ever come across. Trust me, I've been a bit of a nightmare customer. He has gone above and beyond what his job role acquires. Total tiles offers good quality products which are hard to find elsewhere. I highly recommend 👌”

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Posted 1 year ago

“To help people”

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Posted 1 year ago

Total Tiles is rated 4.9 based on 5,680 reviews