“Happy with the tiles. Delivery wasn’t ideal, the van delivered over the road I asked if he had a delivery for our house number, he said no only for the same driver to deliver 2 hours later. The delivery was left on a pallet in the road....”
“Couldn't be more pleased with the tiles. Delivery was expensive, considering that the time slot covered the whole day so we had no idea what time they might arrive.”
“Good quality tiles. True to online images. Arrived on time. One or two were broken on the corner but used these where tiles needed to be cut so not a problem. Would definitely use Total Tiles again.”
“Ordered and paid for a sample tile over a month ago. The local branch have now apologized for the non delivery and issued a full refund. The branch manager was very helpful on the phone today, stating that I should have received the tile sample within 2to3 days. I've given a 4star rating for the help of the Ipswich branch in sorting out so quickly.”
“Tiles good, lots of compliments.
Customer service excellent
It’s just a shame quite a lot of the tiles arrived broken but they resolved the issue swiftly and were very friendly.”
“Customer service and delivery was second to none, the tiles themselves look great but be aware they are slightly out of square (450x448) and are not flat they are slightly concaved. But for the money and a little adjusting to match the tile spacing I'm happy. I used the 450x450 ceramic white marble affect tile.”
“Tiles were delivered promptly on a pallet, once laid will look fantastic, only complaint is eleven were broken, could have been cushioned on corners better, but Total tiles have said they will replace or credit me, so cant complain about that, top service.”
“The wrong tiles were delivered initially due to a labeling error on the sample I received from Total Tiles. I must say the service I received from Total Tiles and in particular Alan in rectifying the issue was exceptional and the replacement tiles were delivered within 2 days.”
“Delivery of samples was quick, within 24 hours of ordering online. Unfortunately 2 of the samples were broken but the company were easy to contact and quickly resolved the issue.”
“I am very pleased with customer service. My samples arrived broken and chipped and literally couple minutes after sending an email about that I got a phone call with apologies. The tiles itself are very good quality and service is fast. I would recommend Total Tiles definitely.”
“Tiles are great and the prices are cheap. The delivery cost is a little eye watering though! This offsets the cheapness of the tiles to make it roughly what the high street would cost.”
