Total Tiles Reviews

4.9 Rating 5,685 Reviews

97 %

of reviewers recommend Total Tiles

About Total Tiles:

Tile & underfloor heating specialist offering boutique styled wall and floor tiles at amazing internet prices.

Visit Website

Phone:

1473 805959

Email:

customersupport@totaltiles.co.uk

Location:

Johnson Tiles,
First Floor, The Dovecote, Crewe Hall Farm, Old Park Road,
Crewe
Cheshire East
CW1 5UE

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Total Tiles 5 star review on 30th September 2025

338

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery time was great. Only problem being every single box the tiles were in was falling apart n several tiles were broken”

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Posted 3 years ago

“Very nice tiles but the tile advertised on line is a little different design advertised on line but we are ok with it”

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Posted 3 years ago

“Good company to deal with - has issues with broken tiles being received but this was quickly rectified by a good team to deal with. Good customer service.”

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Posted 3 years ago

“Receiving the Sample Tiles looking at the quality, then making a decision. Talking to Total Tiles salesperson, purchasing the full set and talking about the delivery. All done with patience and being professional.”

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Posted 3 years ago

“Fast delivery of great full-sized sample followed by our full order. Would have given 5* but not unpacking yet as not ready to tile, but trusting that they will all be fine. So far a happy customer.”

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Posted 3 years ago

“Ordered sample which arrived quickly. Would just say that the bubble wrap was a bit excessive but otherwise no issues with this order.”

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Posted 3 years ago

“I have given 4 stars , but have had a very mixed experience. The initial part of choosing and selecting was perfect. Staff always helpful , knowledgeable and patient too. We paid for the whole batch of tiles up front so we could confirm enough stock and thought this meant batches too as this had been mentioned. The second part was quite poor. When it came to our order, very disappointed to be advised that there were not enough tiles in one batch to complete our area. A lot of further discussion and some very mixed communication, to avoid saying a mistake had occurred followed, even telling the delivery driver we were on holiday for 2 weeks! All very stressful We have received the tiles however on time, but in 2 lots of batch numbers so do be aware when ordering tiles in large numbers , this can happen. We were lucky enough to be able to have an area where if there is a mismatch shouldn’t be seen. Not quite what I expected though.”

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Posted 3 years ago

“Fast and efficient service. Thank you.”

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Posted 3 years ago

“Although a small showroom they have a vast choice of Tiles with the innovative racking that displays the multitude of choice for wall and floor tiles, excellent quality and excellent Staff”

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Posted 3 years ago

“Tiles are good quality. Customer service needs a little improvement. Value for money. Overall good.”

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Posted 3 years ago

“Excellent service ordered a sample tile and it arrived next day. Not the colour I wanted and my own fault for not checking size properly, too large for my kitchen.”

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Posted 4 years ago

“Only delivery man could not find the house called few times and he arrived late. Also delivery not been informed advanced I chase the goods myself.”

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Posted 4 years ago

“Good customer service, slightly delays in responding but everything went well. Delivery, packaging and the tiles spot on!!!”

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Posted 4 years ago

“Cost of tiles excellent. Cost of delivery not so good but I had 3 boxes only on a pallet so a bit OTT. More you buy to fill the pallet the better. These tiles are sold by many but best price even with delivery. Good communications over the delivery times and driver rang me 1 hour before he arrived. Would use again - but buy in bulk to be more cost effective.”

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Posted 4 years ago

“The range looks superb and the delivery of a sample was just a couple of days. One niggle is that the colour is rather different than it looks on line, I understand that it is difficult to get this right with everyones different equipment but wondered whether smaller samples might cut down on waste as I have now received about 10 sample tiles and none are right when I get them. Thanks anyway”

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Posted 4 years ago

“Beautiful Mocha porcelain tiles and even better porcelain skirting that complimented and completed a very unique retro style look for an old cottage. The only issue was the delivery attempted a day early than I had booked with a too large vehicle when I had specified a day and smaller delivery vehicle.. Quickly and effectively resolved. Of 90 tiles delivered only 2 with small chips and one that fractured. So glad I ordered a couple extra just in case. The tiles were very hard to cut but we were happy overall. The price was far better than others I had reviewed.”

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Posted 4 years ago

“The website is very good and the menu to select out choices of tiles was very clear and useful. The order placement was very easy to complete and communication was quick and precise via email. However, I did tick the box regarding a smaller delivery lorry request. This instruction appeared on the order confirmation and driver instruction. The lorry that made delivery was an 18t and not as expected a 7.5t which lead to a little frustration for me and the driver.”

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Posted 4 years ago

“Very fast delivery within 72 hours of placing my order and product was exactly as shown. My only problem was that 3 of my tiles broke in transit, but I guess that’s a given. Overall happy.”

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Posted 4 years ago

“Only had samples but quality was good! Customer service great and happy to help which is always a bonus :)”

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Posted 4 years ago

“Came on time unfortunately a few tiles broken but have sent an email to sort”

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Posted 4 years ago

Total Tiles is rated 4.9 based on 5,685 reviews