Total Tiles Reviews

4.9 Rating 5,695 Reviews

97 %

of reviewers recommend Total Tiles

Company Reviews

Product Reviews

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About Total Tiles:

Tile & underfloor heating specialist offering boutique styled wall and floor tiles at amazing internet prices.

Visit Website

Phone:

1473 805959

Email:

customersupport@totaltiles.co.uk

Location:

Johnson Tiles,
First Floor, The Dovecote, Crewe Hall Farm, Old Park Road,
Crewe
Cheshire East
CW1 5UE

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Total Tiles 5 star review on 16th May 2024

337

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Last year I ordered tiles from this company. Great tiles, great delivery. No problems. This year I decided to do another part of the garden in the same tiles, however the online site said to email Total Tiles for stock availability. The customer service department emailed me within 10 minutes to say they tile had been discontinued and they only had a few in stock but without asking provided me with the name that the manufacturer uses and advised me to Google that which I wouldn't have even thought to do. The customer service was excellent considering they knew they weren't getting a sale from me due to availability. I would definitely recommend. Thank you”

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Posted 5 days ago

“Great price and came quickly. Recommended.”

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Posted 1 week ago

“I am very happy with my experience, above all with the quality of the tiles we received. The price was also very competitive, the delivery was quick, and the whole process was very easy from start to finish. The delivery itself was excellent too. The driver kindly brought the pallet of tiles inside the garage using the pallet truck, which was extremely helpful. On the day of delivery, I had to call customer service just to check the exact delivery time, as I needed to leave for the school run. I was also very impressed with the customer service. The person I spoke to was very helpful, checked everything for me, called me back, and kept me updated. Overall, I am extremely pleased and would highly recommend this company.”

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Posted 3 weeks ago

“Excellent prices and amazing service. Small hiccup with the delivery but it was resolved in no time. Definitely going to use again”

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Posted 3 weeks ago

“Having had delivery issues with other companies, I thought I’d try Total Tiles. Good move because ordering was simple, the tiles arrived exactly when I expected, all packaged well and with no damage. A seamless service, which is all a customer requires.”

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Posted 3 weeks ago

“Amazing packaging, very quick service and delivery”

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Posted 1 month ago

“Saw the tiles I liked on line. Spoke to a really helpful and knowledgeable person who gave me a price for everything that I would need. No pressure & no hard sell. Got a sample tile organised which I am happy with. Going to place an order once my tiker confirms his availability.”

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Posted 1 month ago

“Good communication, very quick delivery. Would recommend.”

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Posted 2 months ago

“Great products, great service and great prices. I have used Total Tiles over the last three years as we renovated our house. Wall and floor tiles for 2 bathrooms, one cloakroom, one porchway and a new kitchen. They have a great range of products in their Ipswich showroom and staff know their products well. I wouldn't go anywhere else.”

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Posted 3 months ago

Hello Kevin, Thank you for taking the time to leave us such a fantastic review. We’re delighted to hear you’ve had great experiences with Total Tiles over the years and that our Ipswich showroom had met your needs with the right range and knowledgeable staff. If there is anything else you need, please contact us on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk). Thank you again for shopping with us. Warm regards, Total Tiles

Posted 2 months ago

“Fantastic service & great prices. Visited the showroom to selected tiles for first project. But found using sample service was also satisfactory for second project. I have used Total Tiles 3 times now, service and prices have been excellent. I'd like to add a special thank you to Martin & Rachel who went the extra mile to sort out a problem when I stupidly order the incorrect shade of tiles. As they say measure twice cut once - also check the tile name twice when reordering, they can be quite similar :) - Thanks”

Total Tiles 5 star review on 30th September 2025

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Posted 8 months ago

“Totally delighted, a nice cheerful bathroom. No more boring white tiles for me.:) Thank you #Norman Builders Belmont, Sutton, Surrey”

Total Tiles 5 star review on 23rd July 2025

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Posted 10 months ago

“Visited the Showroom in Ipswich to choose the tiles found the staff very helpful and knowledgeable they were delivered on time no problems driver very helpful would thoroughly recommend to friends and family will not be beaten on price very competitive excellent after sales service .”

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Posted 11 months ago

“We visited Total Tiles yesterday and were thoroughly impressed from the moment we walked in. The team was incredibly welcoming—everyone greeted us with a smile and made us feel at ease. There was no pressure or hard sales tactics, just friendly, helpful service and advice. Nothing was too much trouble for the staff, and their genuine approach really stood out. We will definitely be using this company for our purchase and would highly recommend them to others.”

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Posted 1 year ago

“Fantastic! Price, Quality, Delivery, Customer service - all Great! Big Shout out to Martin B in Customer Service / Sales - Very helpful.”

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Posted 1 year ago

“The company were very helpful when my sister went to check out the tile I was considering. Free sample arrived quickly. Order was easy to place, best price tiles and shipping cost. Shipping arrived on day requested. Altogether a great experience and I saved about £150 for the same tiles and shipping from a company much nearer to London, where I live. Thank you Total Tiles, I love my tiles.”

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Posted 1 year ago

“I have used total tiles before and the product quality is matched only by the great level of customer service. Spoke to Charlie just now who is kindly sending me out some more samples so I can choose new tiles for another project. Thanks again :-)”

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Posted 1 year ago

“Brilliant experience from start to finish. I ordered 17sqm of slate split face tiles. The sample arrived the next day and once I'd confirmed I was happy with the sample, a palette with my tiles arrived two days after that. My Tiler made a mistake with the amount of tiles needed and Total Tiles couldn't have been more helpful trying to fix a problem that wasn't of their making. Good Company, Buy with confidence!”

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Posted 1 year ago

“Great customer service and full size samples. The tiles I bought are excellent quality,great price and look gorgeous. Highly recommended. I used spare tiles as splashback. Tried to add photos but won't let me for some reason.”

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Posted 1 year ago

“We have just had the tiles delivered for our kitchen floor. The whole process has been exceptional. The tiles were really good value for money and were delivered quickly and on the day and time allocated. Thankyou”

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Posted 1 year ago

“Just had tiles delivered and I'm thrilled. Even better then expected. Spoke to customer service twice about delivery,polite,helpful and efficient. Will absolutely use again. Fantastic tiles,thank you.”

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Posted 1 year ago

Total Tiles is rated 4.9 based on 5,695 reviews