Total Tiles Reviews

4.9 Rating 5,667 Reviews

97 %

of reviewers recommend Total Tiles

About Total Tiles:

Tile & underfloor heating specialist offering boutique styled wall and floor tiles at amazing internet prices.

Visit Website

Phone:

1473 805959

Email:

customersupport@totaltiles.co.uk

Location:

1-3 Leslie Road, ,
Ipswich
IP3 9PL

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Total Tiles 5 star review on 16th May 2024

337

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic firm to deal with, helpful on the phone, beautiful tiles, good prices, efficient delivery service.”

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Posted 2 years ago

“What can I say! Perfect! Great tile and better quality than I had expected. easy to order, delivery on time the next day, and all packaged very well. I have to say i've never bought tiles from the internet before, but i will now!”

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Posted 2 years ago

“Excellent service and great prices”

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Posted 2 years ago

“Great service packed well and quick delivery.”

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Posted 2 years ago

“I ordered tiles. Delivery was on time and the delivery driver was very helpful. The Tiles are very good quality. Very satisfied. Thankyou”

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Posted 2 years ago

“Delivered as promised. Free tracking. Product as described”

Total Tiles 5 star review on 30th November 2021

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Posted 2 years ago

“Very quick service and delivery.”

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Posted 2 years ago

“Receiving the Sample Tiles looking at the quality, then making a decision. Talking to Total Tiles salesperson, purchasing the full set and talking about the delivery. All done with patience and being professional.”

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Posted 2 years ago

“I had a delivery issue that was dealt brilliantly with by Ben, he kept me in the loop as soon as he knew anything and rectified the problem. Great customer service which is a rarity these days. Would definitely use again.”

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Posted 2 years ago

“I found total tiles a pleasure to deal with and delivery was fast.”

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Posted 2 years ago

“Much cheaper than any competitor, very fast delivery and excellent customer service when I needed to change the delivery date”

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Posted 2 years ago

“Great service, product and delivery! Many thanks”

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Posted 2 years ago

“Very disappointed, they are not grey as advertised and unfortunately tiler has put them up 😭”

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Posted 2 years ago

“Could not believe the amount of bubble wrap - 7 metres?!? to pack a floor tile sample is beyond mad! The rest of the world is reducing plastic use but total tiles seem to be all but! Please Please just pack with paper and it will be just as protected”

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Posted 2 years ago

SAMPLE PACKAGING Although initially our sample packages may appear to use an excessive amount of packaging, many years of experience, trial and error have lead to our current solution. As sample packages are delivered by parcel courier companies, they travel through networks which include sorting machinery, shoots and a number of manual handling stages. In order to ensure the sample package reaches it's destination in the same perfect condition it is dispatched in, the packaging we apply is necessary to avoid the need for us to send replacements which is far more wasteful of resources. We have trialed many different packaging methods and found our current solution to be by far the most successful, although we continue to investigate new technologies to seek an improved alternative solution. All materials used are recyclable and Total Tiles supports The National Forest tree planting program to offset the carbon footprint of the bubble wrap used. Whilst we would love to simply wrap the samples in " Paper " unfortunately this would simply result in hundreds of customers every week receiving broken samples. I would also imagine that a 1 star review would have still been left if your sample arrived wrapped in paper but broken. https://totaltiles.co.uk/help-center/do-you-care-for-the-environment/ Kind regards Ashley

Posted 2 years ago

“The customer service is excellent and the tiles are stunning. Some were broken on delivery which were replaced in 48 hours.”

Total Tiles 5 star review on 26th November 2021

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Posted 2 years ago

“I bought fabulous tiles at a very good price and received excellent service. My many questions were answered promptly, the tiles were stored for me until I was ready to receive them and then shipped promptly and safely. Jon was very helpful with me changing dates. Could not recommend them more highly. The tiler said the tiles were very easy to lay and keep clean. I have underfloor heating and they are ideal for that as well as looking great!!”

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Posted 2 years ago

“Total Tiles were so helpful on the telephone. My tile arrived the following day. Excellent.”

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Posted 2 years ago

“Excellent customer support throughout the order process; starting with a tile sample, progressing to the main order and liaison through to the actual delivery. Must mention Martin as the support contact.”

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Posted 2 years ago

“Ordered tiles Oyster Beige Anti Slip Porcelain Floor Tile for kitchen floor Very very poor quality not even completed one year being installed completely damaged and are looking horrible my kitchen floor is completely looks horrible,any one who sees the floor immediately asks what happened to the tiles please see the pictures”

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Posted 2 years ago

“30 boxes of stone tiles ordered, 20 boxes damaged and broken, the replacement boxes again damaged and broken, now awaiting the third delivery, terrible packing and delivery. I’m not holding much hope that my third delivery will arrive in a useable condition”

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Posted 2 years ago

Total Tiles is rated 4.9 based on 5,667 reviews