Total Tiles Reviews

4.9 Rating 5,699 Reviews

97 %

of reviewers recommend Total Tiles

Company Reviews

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About Total Tiles:

Tile & underfloor heating specialist offering boutique styled wall and floor tiles at amazing internet prices.

Visit Website

Phone:

1473 805959

Email:

customersupport@totaltiles.co.uk

Location:

Johnson Tiles,
First Floor, The Dovecote, Crewe Hall Farm, Old Park Road,
Crewe
Cheshire East
CW1 5UE

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Total Tiles 5 star review on 16th May 2024

337

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really fast delivery !”

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Posted 9 years ago

“Good quality, good price, good customer service, well packaged and prompt delivery.”

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Posted 9 years ago

“Answered questions quickly & without any problem at all. Good advice to what i was looking for & recommendation. Placed the order, it arrived in good time & packed well. Underfloor heating is fantastic & would recommend Total Tiles without any hesitation.”

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Posted 9 years ago

“I only ordered a sample tile so far. It was delivered very quickly and was well packaged.”

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Posted 9 years ago

“Ordered and paid for my tiles online.An easy process. Kept informed of despatch and delivery at all times.I am happy with my experience.”

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Posted 9 years ago

“Immediate dispatch of samples which were of very good quality and very competitively priced.”

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Posted 9 years ago

“Isent for samples and they were dispatched tp me very quickly”

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Posted 9 years ago

“Prompt delivery. Good customer service. All my questions answered and queries resolved.”

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Posted 9 years ago

“Excellent fast reliable service with online order of samples and tiles. Very helpful driver and good updates from carrier”

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Posted 9 years ago

“Sample very well packaged and prompt delivery. Very impressed will probably be ordering soon.”

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Posted 9 years ago

“Great tiles at a reasonable price, delivered on time and with no breakages. The delivery driver was exceptionally helpful despite badly hurting his thumb in the process. I would definitely recommend Total Tiles and I would definitely use them again in the future.”

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Posted 9 years ago

“Excellent service, excellent customer service and on time delivery as stated...what more do you want !”

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Posted 9 years ago

“I have just purchased 5m of grey split-faced quartz mosaics. They are really lovely, but incredibly fragile tiles and despite good packaging, I did have some damages. The team at total tiles were brilliant, I simply sent a pic of the damaged tiles and the replacements were with me in a couple of days. If only all my suppliers were as efficient as this! Thank you X”

Helpful Report

Posted 9 years ago

“Found exactly the tile I wanted. Total cost £36. Then informed it would be £35 for delivery! I was not prepared to pay double so found similar tile at b and q which, heavily discounted cost a total of £15 and no delivery charge., cost”

Helpful Report

Posted 9 years ago

Hi Jane Many thanks for taking the time to give us your feedback, we always appreciate any opportunity to improve our service. As tiles are naturally heavy and fragile, to deliver them across the UK in a perfect condition we wrap and strap them onto a wooden pallet and then deliver them using a nationwide network of heavy freight hauliers. As I'm sure you can image this is quite costly. While we do make a considerable contribution to the cost of these deliveries, often as much as 50%, we do have to pass on some of this cost to our customers. Our delivery prices per pallet which can hold up to 50m² of tiles work out super economical for an average order size of 10m² upwards although can be disproportionate for particularly small orders. The 3m² of tiles you were interested in would be good example of this. For orders of around this quantity, it is often more cost effective to source these locally. It's also not bad for the environment either saving a fair few large vehicle miles! We display all our delivery prices clearly on our website and keep these separate from the price of the tiles. By avoiding building the delivery costs into our product prices we are able to offer more competitive prices and provide transparent pricing for both our retail and contract business customers. I'm really sorry our services haven't been suitable for you on this occasion although I hope this won't deter you from shopping from us in the future where we're confident we can offer you the best value anywhere in the UK on a larger project. We've also refunded the cost of the sample tile you ordered to ensure you're not out of pocket. If there's anything else we can help with please get in touch with us by email at customersupport@totaltiles.co.uk or give us a call on 01473 805959. Kind regards Colin

Posted 9 years ago

“Great service . Fast delivery and on time”

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Posted 9 years ago

“Good website making it easy to choose suitable tiles. Competitive pricing and good communication.”

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Posted 9 years ago

“Excellent service from Total Tiles. Great price and quick delivery. Perfect.”

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Posted 9 years ago

“Very well packaged. Efficient service and very professional.”

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Posted 9 years ago

“Quick and easy to order. great price and quality .quick delivery in great condition .friendly helpful driver,”

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Posted 9 years ago

“We were very happy with the assistance provided by the Total Tiles staff in arranging for a number of sample wood effect floor tiles to be dispatched to us for our kitchen/dining room. We were given good advice on which tiles to choose as well as which colour grouting to match. We went for the Loftwood Rustic Oak Wood Effect tile which were delivered promptly and efficiently by the carrier who even put them in the garage for us on a pallet truck. A local tiler fitted them for us and he, as we were, very impressed with the quality of the tile and the genuine 55% reduced price of £17:99 a square metre. Now that they have been laid we cannot believe they are actually tiles as they look so authentic as a rustic wooden floor with all the grain and knots!”

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Posted 9 years ago

Total Tiles is rated 4.9 based on 5,699 reviews