Total Tiles Reviews

4.9 Rating 5,676 Reviews

97 %

of reviewers recommend Total Tiles

About Total Tiles:

Tile & underfloor heating specialist offering boutique styled wall and floor tiles at amazing internet prices.

Visit Website

Phone:

1473 805959

Email:

customersupport@totaltiles.co.uk

Location:

1-3 Leslie Road, ,
Ipswich
IP3 9PL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tiles arrived on time , well packed and look absolutely stunning! Will certainly be using Total tiles again for my tile needs 5/5”

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Posted 3 years ago

“Super postage and service”

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Posted 3 years ago

“Always great service and good prices...”

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Posted 3 years ago

“excellent thank you”

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Posted 3 years ago

“Great service and price”

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Posted 3 years ago

“Arrived quickly, everything well packed no damage, really happy with my purchase and service”

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Posted 3 years ago

“Excellent service and excellent price, the tiles arrived on the day specified, all laid now and looks great. New kitchen arriving in a few weeks.”

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Posted 3 years ago

“Excellent service from start to finish . Had a problem with few broken tiles on delivery but had quick and no hassle response”

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Posted 3 years ago

“No phone call prior to delivery as it states on confirmation in fact no email to confirm delivery had even left let alone a time. Tiles arrived on pallet which I had paid £35 there was no need for a pallet I had 4 packs and managed to carry them easily. Tiles not as described so wanted to send them back but apparently they do not arrange for tiles to be returned to them so I had to get a quote to do this but the two couriers they gave me said no quotes were available so how am i supposed to return the goods if their own couriers won’t pick them up? This company have taken away my consumer rights as a customer by doing this and I will be taking it further as I now have unwanted tiles which they say I can return but I actually can’t because their couriers won’t get them, it’s a con!”

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Posted 3 years ago

Hi Thank you for taking the time and leaving your review. We offer free postage & packaging on all samples, this allows customers to ensure their happy with the product before placing an actual order, unfortunately, I can see you didn't use this service and placed your order directly on our website without a sample. All deliveries are classed as " Kerbside " and delivered on a pallet like every other tile supplier, this is because tiles are very fragile in transit, whether it's 4 large boxes or 40 boxes, strapping and wrapping the tiles to a wooden pallet is the safest way to ensure customers receive their goods undamaged. Looking into your order I can see the tiles were delivered on the day you selected, also, as we use a third party courier we state that we ask the courier to call you approximately 1 hour before, however, this is not guaranteed although we can retrieve an estimated time of arrival if you call us on the day. Each delivery is also subsidised by Total tiles, although you paid £35 to have your tiles delivered, the true cost is approximately £60. however, as per our terms and conditions, you will receive a full refund for the tiles including your original £35 delivery charge once the tiles have been returned. However, it is your responsibility to ensure the tiles are returned in a resalable condition. Kind regards Ashley

Posted 3 years ago

“Sample delivered quickly and packaged well. Very efficient service!”

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Posted 3 years ago

“Easy online ordering and super fast delivery. The tiles look exactly like the website photos but, unfortunately, a handful of tiles were broken during transportation (on a pallet). In this respect, the Customer Service was excellent i.e. I emailed photos of the broken tiles, I received an email response within 30 minutes and replacement tiles were delivered the next day. So, I'm very impressed and will use Total Tiles for any future needs ... well done and thank you.”

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Posted 3 years ago

“Great customer service. My query was answered very quickly and was really helpful, I ordered a sample tile which arrived quickly then I placed an order which again was very prompt and exactly what I was looking for. Would use this company again.”

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Posted 3 years ago

“Excellent customer service and fast delivery for additional tiles.”

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Posted 3 years ago

“Delivered on time with no fuss”

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Posted 3 years ago

“Excellent speedy service on 2 samples I ordered, arrived a week earlier than suggested. Having done much research on tile prices this company offers the best price by far of online and high street outlets. I shall be ordering all my tile from Total Tiles in future.”

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Posted 3 years ago

“Very could value compared to other companies . Quick delivery and very helpful When looking for advice on live chat . All my questions were answered . Would definitely recomend”

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Posted 3 years ago

“Great service and fast delivery.”

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Posted 3 years ago

“Quick delivery and the price was so much better than anyone else. Great service”

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Posted 3 years ago

“Nice company but tiles are uneven. :(”

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Posted 3 years ago

“Havnt laid tiles yet but on initial inspection they look great, very quick delivery and great price”

Total Tiles 5 star review on 27th December 2021

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Posted 3 years ago

Total Tiles is rated 4.9 based on 5,676 reviews