Total Tiles Reviews

4.9 Rating 5,685 Reviews

97 %

of reviewers recommend Total Tiles

About Total Tiles:

Tile & underfloor heating specialist offering boutique styled wall and floor tiles at amazing internet prices.

Visit Website

Phone:

1473 805959

Email:

customersupport@totaltiles.co.uk

Location:

Johnson Tiles,
First Floor, The Dovecote, Crewe Hall Farm, Old Park Road,
Crewe
Cheshire East
CW1 5UE

Write Your review

Tell us how Total Tiles made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Total Tiles 5 star review on 16th May 2024

337

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery and great price on underfloor heating kits. Recommended!”

Helpful Report

Posted 4 years ago

“Quick turnaround on my order, accurate delivery details and sensibly packaged. Tiles matched online description although shades of white varied a lot.”

Helpful Report

Posted 4 years ago

“Absolutely love the tile, they are beautiful. I was surprised to find that I could get a full size sample for £4.99 with free delivery all beautifully packed and wrapped, but to purchase the tiles in quantity I had to £8.25 per tile plus £45 delivery charge. They were delivered on a pallet in packs of 4, 2 of the packs were standing on there sides, which I imagine would of been better to have them lying flat. (I have not opened them yet so I am hoping they have not been damaged in transit). If I had of getting 16 friends to order me a free sample each, it would of only cost me £79.84 but instead my bill was £177.03. A difference of £97.19. Quite a difference in cost. So for that reason I don’t think I will be using Total tiles again.”

Helpful Report

Posted 4 years ago

Hi Fiona Thank you for leaving us a review and we're really happy you loved the tiles. The sample tile you ordered is a 60x60cm Polished porcelain which is £19.97m², although the manufacturers recommend price is actually £29.94 which is clearly displayed on the website showing a 33% saving. We offer full sized samples with free P&P on a next day service tracked by Dpd, as you can imagine £4.99 for a 60x60cm tile with free P&P is not a money making exercise, as the true cost is approximately £15 per parcel. Whilst we do have a system in place to prevent customers ordering 16 of the same tile as samples, unfortunately these would potentially arrive in different batches which would not give the desired effect. Unfortunately, as tiles are very heavy most deliveries will need to be delivered on a wooden pallet with the boxes standing on there ends. This is also the exact same way we receive them from the factories which prevents damages while in transit. Once again thanks for leaving a review Kind regards Total Tiles

Posted 4 years ago

“The tiles are amazing quality. Delivery was superb. Could not ask for a better service!”

Helpful Report

Posted 4 years ago

“Very happy with sample tile and will be purchasing more. Tile was excellent quality and value for money. Delivery was swift and really well packaged.”

Helpful Report

Posted 4 years ago

“Attention to detail. Great communication. Nice size samples actually give a good idea of what the tile looks like, compared to other tiny samples you get from other companies. A lot of packaging used, but ok if you can recycle it/reuse it. I have saved all the bubble wrap and reused the cardboard box.”

Total Tiles 5 star review on 23rd March 2021

Helpful Report

Posted 4 years ago

“Quick efficient and precise. Would use again”

Helpful Report

Posted 4 years ago

“I don’t normally do reviews, but have to say I’m very impressed with this company. I sent for a sample tile, it arrived in a couple of days - a decent size, exactly as shown on their website and well packaged for 99p!! I don’t think that covered the packaging let alone the postage. I will definitely be ordering tiles from here - just need to get my summerhouse built first.”

Helpful Report

Posted 4 years ago

“Great value and delivery was on time. Would use again”

Helpful Report

Posted 4 years ago

“The tiles were delivered on time,in good condition and are very good quality. Very happy with my purchase.”

Helpful Report

Posted 4 years ago

“I ordered some sample tiles. Friendly and efficient service.”

Helpful Report

Posted 4 years ago

“Fab! Good quality and very prompt.”

Helpful Report

Posted 4 years ago

“Easy shopping, good quality, photos are very real, the tiles look exactly the same, I'm very happy, thank you :)”

Helpful Report

Posted 4 years ago

“These tiles are amazing , will be ordering more to complete downstairs. Many thanks.”

Helpful Report

Posted 4 years ago

“Purchased my split face sparkle tiles from Total tiles, I absolutely love them there are very sparkly ,easy to put up ,The lady on the phone was very helpful ,Prices wont be beaten by any other companies ,Delivery was on time too, I would highly recommend Total tiles great service all round”

Total Tiles 5 star review on 21st March 2021

Helpful Report

Posted 4 years ago

“Fantastic service and product. I ordered a sample tile to see if I liked it for the whole of my downstairs. Well packaged and lovely”

Helpful Report

Posted 4 years ago

“What a great Company to deal with. The lady I spoke to was extremely helpful, she was able to clarify the exact tile I purchased 2 years ago.. The order came thru on the day that was planned and I was able to complete the floor the next day. I will definitely be using this company in the future, great job and thank you. V. Stevens - Wiltshire”

Helpful Report

Posted 4 years ago

“Fast cheap delivery of sample times. Extensively bubble wrapped. I will be placing an order. Thanks.”

Helpful Report

Posted 4 years ago

“Very impressed with the service. Ordered a sample tile and arrived within two days. Staff were very helpful.”

Helpful Report

Posted 4 years ago

“All tiles as described on there website.and not 1 broken on the pallet.very please.will recommend and use again.”

Helpful Report

Posted 4 years ago

Total Tiles is rated 4.9 based on 5,685 reviews