Total Tiles Reviews

4.9 Rating 5,685 Reviews

97 %

of reviewers recommend Total Tiles

About Total Tiles:

Tile & underfloor heating specialist offering boutique styled wall and floor tiles at amazing internet prices.

Visit Website

Phone:

1473 805959

Email:

customersupport@totaltiles.co.uk

Location:

Johnson Tiles,
First Floor, The Dovecote, Crewe Hall Farm, Old Park Road,
Crewe
Cheshire East
CW1 5UE

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Total Tiles 5 star review on 16th May 2024

337

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samples arrived next day well packaged. Quality tiles at significantly lower cost than local stores. It was helpful to put full sized tiles in bathroom to make a choice. All in all better experience than traipsing around tile showroom.”

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Posted 5 years ago

“Tiles are nice but the delivery man literally left the tiles on the street where the cars park after I've asked him to bring them AT LEAST into the front garden kindly. I've messed up my back bringing all 17 boxes into the house one by one”

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Posted 5 years ago

Thank you for leaving us feedback and we're really pleased you like the Tiles. As with all other online Tile companies we use a third-party courier service, this enables us to deliver our Tiles anywhere in the country as quick as next day. Looking into this we can see you actually placed your order online, therefore you would have had the option to add comments regarding delivery restrictions or narrow street etc, unfortunately no notes were added or any discussion with a member of our team. You would have agreed to our terms and conditions when placing the order, also we would have sent two confirmations which states the delivery is classed as "kerbside " this means the tiles will be delivered as close to the property as possible on a wooden pallet. After viewing your property on maps we can see you have a front garden which is fenced off and a single gate, unfortunately the driver would have had no option but to leave your order "kerbside" as the driver is not insured to unwrap the pallet and handball the tiles into your front garden. If you require any further tiles you're more than welcome to contact our sales team, we can then contact your local delivery depot and see if they can offer a handball service, although this would incur additional charges unfortunately. In the mean time if you need anything else or have any questions please feel free to contact us. Kind regards Ashley Total Tiles

Posted 5 years ago

“4 sample tiles ordered. They arrived as promised and were very well packed. Great service.”

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Posted 5 years ago

“Ordered samples of tiles and they arrived super fast, very well wrapped and protected from damage and they look great. Thanks guys!”

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Posted 5 years ago

“Sample arrived at second delivery attempt by DPS. Very over-packed in my opinion - about 3m of bubble wrap for one 100 x 300 tile. Unfortunately tile did not match the ones we bought from BCT about 2 .years ago s!o won't be buying in quantity.”

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Posted 5 years ago

“Quick response. Samples ordered A1 Flatness and squareness”

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Posted 5 years ago

“It really is refreshing to be able to have the professional guidance and advice from non pushy sales representatives, and be given sound advice as to best way forward with projects.Fantastic customer service great prices and above all a friendly professional atmosphere all in all the only place to truly shop for your tiles told believe me go check them out yourselves.”

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Posted 5 years ago

“Beautiful mosaic tiles ordered were less than half price from anywhere else. Ordered & delivered within 2 days. Fabulous”

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Posted 5 years ago

“The Customer Service from Total Tiles has been outstanding. We ordered tiles and adhesive and received a call from them to tell us that the adhesive we'd ordered was not suitable for the tiles, so they had changed it to the correct one and wanted to explain the change to us. We had a lot of questions about the project and both their online Chat service and their customer service team could not have been more helpful. The tiles arrived on time and were exactly as ordered. We are really impressed with this company, they went out of their way to provide information and excellent customer service which is very rare these days. Thank you to everyone there who helped us.”

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Posted 5 years ago

“Excellent service delivers on time and good value for money.”

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Posted 5 years ago

“Ordered a sample, which came within 24 hours, it was packaged extremely well. Love the sample too! Still to decide between this and another.”

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Posted 5 years ago

“Excellent customer service, friendly, helpful staff and great prices on the tiles too.”

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Posted 5 years ago

“Quality tiles and very helpful and knowledgeable staff 10 our of 10”

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Posted 5 years ago

“Only requested a sample which arrived at the allocated time and sufficiently packaged to arrive in perfect condition. A lovely tile very impressed with the quality”

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Posted 5 years ago

“Staff are very helpful . Samples are easy to purchase and their prices are the best I've seen and we travelled miles looking for tiles. I have ordered and delivery in 2 days great service so far. Highly recommended will use this company again.”

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Posted 5 years ago

“A wonderful range of tiles and being able to purchase individual tiles is a bonus. Staff extremely helpful. Nothing was too much trouble.”

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Posted 5 years ago

“Excellent service. Sample tile was a good size, yes you have to pay postage, but all samples from other company’s are so small you have no idea what they look like! Highly recommended”

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Posted 5 years ago

“We were looking for a match for some kitchen tiles after our electrician had to break some when doing the cooker. Total tiles got some samples out to us really quickly and we were able to match one of them to the broken ones, so have since ordered some more. The tiles were really well wrapped and arrived quickly with regular updates given as to when they were going to arrive. What more do you want. We will be buying bathroom tiles from them soon too.”

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Posted 5 years ago

“Received a sample of the Beach hut distressed tile today, very well packaged arrived on time with a time slot which is great. Love the tile but I didn’t read the spec so was expecting a tile in the shape of a plank of wood, so not the tile for me I’m gutted as it looks really good. Thanks for the speedy service, I had also used the live chat which is a good idea.”

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Posted 5 years ago

“Perfect,easy,Iwill recomended to anyone”

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Posted 5 years ago

Total Tiles is rated 4.9 based on 5,685 reviews