Total Tiles Reviews

4.9 Rating 5,697 Reviews

97 %

of reviewers recommend Total Tiles

Company Reviews

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About Total Tiles:

Tile & underfloor heating specialist offering boutique styled wall and floor tiles at amazing internet prices.

Visit Website

Phone:

1473 805959

Email:

customersupport@totaltiles.co.uk

Location:

Johnson Tiles,
First Floor, The Dovecote, Crewe Hall Farm, Old Park Road,
Crewe
Cheshire East
CW1 5UE

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Total Tiles 5 star review on 16th May 2024

337

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always friendly staff, very helpful, excellent prices, I have used them over the last three years. thank you.”

Helpful Report

Posted 4 years ago

Hello Alan, Thank you for your 5-Star review! Customer care and satisfaction mean everything to us and are at the forefront of what we do as a business. It's extremely pleasing that we have met all of your expectations throughout your shopping journey and more! We take the time to listen to our customers and offer advice so that the project imagined can become a reality, we can't wait to be involved with your next project! Thank you again for using Total Tiles and we hope to see you soon.

Posted 4 years ago

“Went to my local store for tiles they had run out and no date for getting them in again , so went online and found total tiles was not disappointed . Fast hassle free delivery delivered on time would highly recommend to anyone will definitely be using in future.”

Helpful Report

Posted 4 years ago

Hello Gail, Thank you for taking the time to leave a great review! Customer service is our main priority so it's great to hear you were looked after during your shopping journey by our fantastic team! If you need any further assistance then please contact us through the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 4 years ago

“Very fast and efficient delivery. Easy to order online and all at a very competitive price. All products arrived in good time, well packaged and delivered on a pallet to my door. Will use again if the need arises.”

Helpful Report

Posted 4 years ago

Hello , Thank you for taking the time to leave a great review! Our customer service and offering the correct advice are at the spearhead of our business, so it's great to hear you were looked after during your shopping journey by our colleague in the sales team. I will make sure to pass on your kind comments. If you need any further assistance, then please contact us through the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 4 years ago

“This is the first time I have used total tiles and I would definitely use them again . Very friendly and very helpful , price was great and everything was delivered on time as promised.”

Helpful Report

Posted 4 years ago

Hello Mark, Thank you for taking the time to leave a great review! Customer service is our main priority so it's great to hear you were looked after during your shopping journey by our fantastic team! If you need any further assistance then please contact us through the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 4 years ago

“Ordered a sample. Guy on the phone was extremely helpful and pleasant. Will definitely order from them.”

Helpful Report

Posted 4 years ago

Hello Rebecca, Thank you for taking the time to give us a brilliant review! We're happy to hear that you loved doing business with us, that you had a great shopping experience and that your sample order arrived punctually. We pride ourselves on being at the forefront of customer service and would be more than happy to help with your future project. If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 4 years ago

“Just ordered a sample, it arrived promptly and carefully packaged which was appreciated. Will be placing an order soon.”

Helpful Report

Posted 4 years ago

Hello Tim Thank you for taking the time to give us a brilliant review! We're happy to hear that you loved doing business with us, that you had a great shopping experience and that your sample order arrived punctually. We pride ourselves on being at the forefront of customer service and would be more than happy to help with your future project. If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 4 years ago

“Brilliant company Highly recommend them”

Helpful Report

Posted 4 years ago

Hello Andrew, Thank you for taking the time to leave us 5 stars. We appreciate it! We are pleased that we fulfilled your order promptly and you are happy with the tiles you ordered. Customer satisfaction and selling tiles competitively are at the forefront of what we do as a business, so receiving a review like this is great! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk)

Posted 4 years ago

“Awaiting delivery of tiles ordered-got my husband to place order-did not realise the delivery charge was nearly as much as the order-he has gone ahead with the order but I would have thought twice about it knowing the cost of delivery”

Helpful Report

Posted 4 years ago

Hello Paula, Thank you for the three-star review, we appreciate the honest feedback from our customers. We can arrange a call at your earliest convenience to discuss this in more detail, otherwise, you can contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk Please let us know how you would like to proceed.

Posted 4 years ago

“Brilliant service. Samples are a great help. Know what I want now and just have to measure up.”

Helpful Report

Posted 4 years ago

Hello Maggie Thank you for taking the time to leave us with such a great review. Customer service is at the forefront of what we do as a company and your satisfaction is a priority for us. We pride ourselves on exceptional service, having a fantastic range of tiles and getting orders out on time and well packaged! If you need any further assistance once you have measured up, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 4 years ago

“Quick delivery of a nice quality sample. I now realise that it it is brick slips that I want for a fireplace, not tiles. However, your sample has given me inspiration for the next project and I will probably be buying in the near future”

Helpful Report

Posted 4 years ago

Hello Andy, Thank you for taking the time to leave us with such a great review. Customer service is at the forefront of what we do as a company and your satisfaction is a priority for us. We pride ourselves on exceptional service, having a fantastic range of tiles and getting orders out on time and well packaged! If you need any further assistance in the future, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 4 years ago

“What a fab company! Josh was so helpful we won’t go anywhere else! Buy with confidence every time! Thank you”

Helpful Report

Posted 4 years ago

Hello Steven Thank you for your 5-Star review! Customer care and satisfaction mean everything to us and are at the forefront of what we do as a business, it's extremely pleasing that we have met all of your expectations throughout your shopping journey and more! I will pass your kind comments to Josh! Please feel free to send us any photographs of your project- it sounds like it's going to be a great success, we love the feedback from loyal customers like yourself. Thank you again for using Total Tiles and we hope to see you soon.

Posted 4 years ago

“Tiles look good wife well happy nice price too so I'm happy too thanks”

Helpful Report

Posted 4 years ago

Hello Andy, Thank you for the brilliant review! We pride ourselves on exceptional service, being able to offer our tiles at a competitive price whilst getting them out on time securely wrapped so that your project remains on schedule. Best of luck with your project and we look forward to seeing you again soon, please feel free to send us some photos! If you need any further assistance then please contact us through the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk)

Posted 4 years ago

“Prompt reliable service. Highly recommend”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to leave us 5 stars. We appreciate it! We are pleased that we fulfilled your order promptly and you are happy with the tiles you ordered. Customer satisfaction and selling tiles competitively are at the forefront of what we do as a business, so receiving a review like this is great! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 4 years ago

“Not happy Goods still not received.”

Helpful Report

Posted 4 years ago

Hello Mark, Thank you for the two-star review, we appreciate the honest feedback from our customers. I am pleased we managed to work on a solution to get the delivery issue sorted for you, again if you have any other issues then please let us know. You can contact us via email (Customersupport@totaltiles.co.uk) or telephone (01473 805959).

Posted 4 years ago

“I was recommended this shop by a friend who’s bathroom looks like a 5* hotel suite so I’ve only as yet received samples but for the price they look really expensive and will be ordering soon. They came so quickly and I am looking forward to dealing with this shop.”

Helpful Report

Posted 4 years ago

Hello Nicola, Thank you for taking the time to leave us such a great review! We're happy to hear that you had a great shopping experience. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on exceeding our customer's expectations. Please let us know when you are planning on placing an order we would love to help. If you need any further assistance then please contact us through the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us

Posted 4 years ago

“Good quality, delivery quick, so far so good.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to leave us with such a great review. Customer service is at the forefront of what we do as a company and your satisfaction is a priority for us. We pride ourselves on exceptional service, having a fantastic range of tiles and getting orders out on time and well packaged! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 4 years ago

“My sample arrived on time, very securely packaged, it's exactly what I am looking for, so will hopefully be placing an order.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to give us a brilliant review! We're happy to hear that you loved doing business with us, that you had a great shopping experience and that your sample order arrived punctually. We pride ourselves on being at the forefront of customer service and would be more than happy to help with your future project. If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 4 years ago

“Fantastic company great products at a very competitive price staff very helpful and polite thank you to Claire and the sales manager for their help with a recent order sorted promptly give them a try for value and service”

Helpful Report

Posted 4 years ago

Hello Gillian, Thank you for taking the time to leave us with such a great review. Customer service is at the forefront of what we do as a company and your satisfaction is a priority for us. We pride ourselves on exceptional service, having a fantastic range of tiles and getting orders out on time and well packaged! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 4 years ago

“Ordered a sample. Was not in for delivery but a notice was clearly visible to leave in porch as was only away for a short time. Item left at a shop some 2 miles away for me to collect????? No option for a redelivery. Therefore poor score due to slap dash courier service”

Helpful Report

Posted 4 years ago

Hello Tracey, Thank you for the two-star review, we appreciate the honest feedback from our customers. We can arrange a call at your earliest convenience to discuss this in more detail, otherwise, you can contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk Please let us know how you would like to proceed.

Posted 4 years ago

“Brilliant tiles and delivery.”

Helpful Report

Posted 4 years ago

Hello Tanya, Thank you for your 5-Star review! Customer care and satisfaction mean everything to us and are at the forefront of what we do as a business. It's extremely pleasing that we have met all of your expectations throughout your shopping journey and more! We take the time to listen to our customers and offer advice so that the project imagined can become a reality, we can't wait to be involved with your next project! Thank you again for using Total Tiles and we hope to see you soon.

Posted 4 years ago

Total Tiles is rated 4.9 based on 5,697 reviews