“Delivery and breakages Shocking service over 20 tiles broke but that not the end of the world as I over order but I live at 93 the pallet got put on 91 drive a neighbour I don’t get on with and I was working 2h away when I got a phone call from my next door neighbour telling me to move the tiles of there drive right away I then had to drive 2h back from London to frome to move tiles what been put on the wrong drive meaning I could not book a days work in for that day meaning I lost £200 in wages then £45 in fuel driving up there then having to turn right around to come home to move tiles I then had to buy the neighbour a bottle of whisk and his wife a bottle of gin to say sorry for total tile and the delivery company they use mistakes as you can imagine the neighbour was fuming 😡 considering we don’t get on anyway so that mistake cost me close to £300 total shocking worked out very dear tiles in the end Order #1002225919 But must say it very fast delivery Shame it was not put on the right drive and delivered to the right address now £300 out of pocket Phone you back got told you was on the other line and you would phone back that was 11.10am it now 3.26pm and no phone call back finally got a call back at 3.50pm £300 out of pocket and got only the cost of the delivery back of £35 and so called a old lady said it was ok to put them on next door drive that funny as there is no old people who live here kids are 18 and 22 and that the only people in yesterday so very strange not happy at all considering how much I’m out of pocket would not recommend a big Fat 0-10. go to topps tiles a lot easier to deal with a bit more dearer but worth the cost due to the hassle you get with this company As said £300 out of pocket thanks to this company and a £35 delivery charge refund shocking considering this is there fault”

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Posted 2 years ago

“Ordered full size sample of tile I thought we wanted. Tiles no good as turned out more grey tone than black as advertised. So glad I had the sample or it could have been a costly mistake. Sample well wrapped and delivered on day of my choice ..so overal excellent - just shame about colour.”

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Posted 2 years ago

Hello Mark, Thank you for your amazing 5-Star review! Customer care and satisfaction mean everything to us and are at the spearhead of what we do as a business. It's extremely pleasing that we have met all of your expectations throughout your shopping journey and more! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Great friendly service”

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Posted 2 years ago

Hello Susan, Thank you for taking the time to leave us 5 stars. We appreciate it! We are pleased that we fulfilled your order promptly and you are happy with the tiles you ordered. Customer satisfaction and selling tiles competitively are at the forefront of what we do as a business, so receiving a review like this is great! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Only ordered a sample for now but was very impressed. The item was dispatched the same day and arrived promptly. It was very well wrapped and protected. The item itself was a full size sample and excellent quality. Also much cheaper than alternatives I’ve seen in other shops. Will certainly be placing a full order sometime in the near future”

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Posted 2 years ago

Hello Hayley Thank you for taking the time to give us a brilliant review! We're happy to hear that you loved doing business with us, that you had a great shopping experience and that your sample order arrived punctually. We pride ourselves on being at the forefront of customer service and would be more than happy to help with your future project. If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Got all my sample tiles Excellent services & very good tile”

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Posted 2 years ago

Hello Thank you for taking the time to leave us such a great review! We're happy to hear that you had a great shopping experience. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on exceeding our customer's expectations. If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“FABULOUS! great quality tiles and an even greater price. quick delivery. very happy. Everyone that visits says they love the floor!”

Total Tiles 5 star review on 14th April 2022

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Posted 2 years ago

Hello Jayne, Thank you for your amazing review! Customer care and satisfaction mean everything to us and are at the forefront of what we do as a business, it's extremely pleasing that we have met all of your expectations and more! The photographs of your finished project look amazing and will give our potential customers inspiration for wanting to do something similar in their own homes! Thank you again for using Total Tiles and we hope to see you soon.

Posted 2 years ago

“Great product at great price”

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Posted 2 years ago

Hello Joseph, Thank you for taking the time to leave us such a great review! We're happy to hear that you had a great shopping experience. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on exceeding our customer's expectations. If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Lovely tiles , staff very professional”

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Posted 2 years ago

Hello Angela Thank you for taking the time to leave us 5 stars. We appreciate it! We are pleased that we fulfilled your order promptly and you are happy with the tiles you ordered. Customer satisfaction and selling tiles competitively is at the forefront of what we do as a business, so receiving a review like this is great! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk)

Posted 2 years ago

“Brought and paid for tiles after afew days, I realised things for my extension wasn’t going to plan, after speaking to someone and telling him my situation, he very kindly offered me a full refund with no problem, so I would highly recommend this company, and when I do need tiles this is we’re I’ll be going absolute 5 star”

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Posted 2 years ago

Hello Linda, Thank you for taking the time to leave us with such an amazing review. Customer service is at the forefront of what we do as a company and your satisfaction is a priority for us. We pride ourselves on exceptional service, having a fantastic range of tiles, competitive pricing and getting orders out on time! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Outstanding service”

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Posted 2 years ago

Hello, Thank you for taking the time to leave us 5 stars. We appreciate it! We are pleased that we fulfilled your order promptly and you are happy with the tiles you ordered. Customer satisfaction and selling tiles competitively are at the forefront of what we do as a business, so receiving a review like this is great! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Fantastically quick delivery, love the tiles”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave us 5 stars. We appreciate it! We are pleased that we fulfilled your order promptly and you are happy with the tiles you ordered. Customer satisfaction and selling tiles competitively are at the forefront of what we do as a business, so receiving a review like this is great! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Excellent customer service, even though I bought the cheapest outdoor tiles for my backyard.”

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Posted 2 years ago

“Excellent customer service, even though I only bought the cheapest outdoor tiles for my backyard.”

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Posted 2 years ago

Hello, Thank you for taking the time to leave us such a great review! We're happy to hear that you had a great shopping experience. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on exceeding our customer's expectations. If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us

Posted 2 years ago

“Ordering and delivery excellent! Can’t comment on tiles themselves atm as I’m still waiting for our tiler to lay them but up to this point very impressed!”

Helpful Report

Posted 2 years ago

Hello , Thank you for the brilliant review! We pride ourselves on exceptional service, being able to offer our tiles at a competitive price whilst getting them out on time securely wrapped so that your project remains on schedule. Best of luck with your project and we look forward to seeing you again soon, please feel free to send us some photos! If you need any further assistance then please contact us through the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk)

Posted 2 years ago

“Excellent customer service and fast delivery. User friendly website too.”

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Posted 2 years ago

Hello, Thank you for your 5-Star review! Customer care and satisfaction mean everything to us and are at the forefront of what we do as a business. It's extremely pleasing that we have met all of your expectations throughout your shopping journey and more! We take the time to listen to our customers and offer advice so that the project imagined can become a reality, we can't wait to be involved with your next project! Thank you again for using Total Tiles and we hope to see you soon.

Posted 2 years ago

“Excellent product, received tile sample next day, perfect, ordered 4 sqm on strength of the sample, great price and fab service!”

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Posted 2 years ago

Hello Mick, Thank you for taking the time to leave us with such a great review. Customer service is at the forefront of what we do as a company and your satisfaction is a priority for us. We pride ourselves on exceptional service, having a fantastic range of tiles and getting orders out on time and well packaged! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Tiles were delivered promptly And out of 129, 9 were damaged which were quickly replaced but out of the 9 replacements 3 of those were damaged Maybe time to change your carrier”

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Posted 2 years ago

Hello Gary, Thank you for the 4-star review, This great feedback always helps us to maintain and improve our services, we pride ourselves on having enough stock, being one of the most competitive for price and getting orders out on time for customers on time. So it's pleasing to get a review like yours. If you need any further assistance or would like to discuss this review with us further, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk)

Posted 2 years ago

“Lovely tiles. Only complaint is some were slightly smaller than what they're supposed to be. An entire box was broken straight down the middle and onesingle tile from a separate box. Didn't bother to report as gonna use in the corners. Otherwise good quality.”

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Posted 2 years ago

Hello Sonia, Thank you for the 4-star review, This great feedback always helps us to maintain and improve our services, we pride ourselves on having enough stock, being one of the most competitive for price and getting orders out on time for customers on time. So it's pleasing to get a review like yours. If you need any further assistance or would like to discuss this review with us further, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk)

Posted 2 years ago

“Ordered sample tiles, which were sent promptly and were full size tiles, unlike samples ordered from other companies, paid for, which were the size of a coaster. Good quality tiles, that I will definitely be ordering, when my kitchen is fitted.”

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Posted 2 years ago

Hello Debbie,, Thank you for taking the time to leave us with such an amazing review. Customer service is at the forefront of what we do as a company and your satisfaction is a priority for us. We pride ourselves on exceptional service, having a fantastic range of tiles and getting orders out on time! Please let us know how you get on with the Kitchen and how we can help make your project an amazing success. If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us

Posted 2 years ago

“I ordered the rustic brick tiles. They are beautiful. I have them in my kitchen as splashbacks and they look amazing. Delivery was prompt and efficient. Would definitely recommend.”

Total Tiles 5 star review on 7th April 2022

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Posted 2 years ago

Hello Claudine, Thank you for your amazing review! We are really happy that you have had a great shopping experience with us! Customer care and satisfaction mean everything to us and are at the forefront of what we do as a business. It's extremely pleasing that we have met all of your expectations and more! Thank you for sending in the fantastic photos of your brick effect tiles. They look incredible! I will make sure to show the team how great that looks. Thank you again for using Total Tiles and we hope to see you soon.

Posted 2 years ago

Total Tiles Reviews