Total Tiles Reviews

4.9 Rating 5,667 Reviews

97 %

of reviewers recommend Total Tiles

About Total Tiles:

Tile & underfloor heating specialist offering boutique styled wall and floor tiles at amazing internet prices.

Visit Website

Phone:

1473 805959

Email:

customersupport@totaltiles.co.uk

Location:

1-3 Leslie Road, ,
Ipswich
IP3 9PL

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Total Tiles 5 star review on 16th May 2024

337

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a sample tile for my bathroom. I expected a small sample for the price I paid which included postage and packaging but when it arrived was full size! Amazing service, arrived very quickly giving me an hour time slot of when to expect it. It came superbly wrapped. I will be ordering very soon from Total Tiles.”

Helpful Report

Posted 2 years ago

Hello Laura, Thank you for taking the time to leave us such a great review! We're happy to hear that you had a great shopping experience. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on exceeding our customer's expectations. Please let us know when you are planning on placing an order we would love to help. If you need any further assistance then please contact us through the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us

Posted 2 years ago

“Bought tiles for next day delivery and first delivery date available was four days later. Received confirmation of order and even received an email stating the tiles were with the courier and would be delivered on my chosen date. The following day I received a voicemail message telling me that my tiles weren’t in stock and would take another four days to arrive I had to cancel as I had a landscaper booked for specific days to fit with original delivery date Certainly not good customer service”

Helpful Report

Posted 2 years ago

Hello Dawn Thank you for bringing this to our attention, we appreciate all the feedback we get from our customers. We can arrange a call at your earliest convenience, otherwise, you can contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk Please let us know how you would like to proceed.

Posted 2 years ago

“I cannot recommend Total Tiles more. I had to contact them due to on line payment problem. The staff sorted the problem out promptly. Tiles arrived as arranged. Delivery charge very reasonable. Started fitting the tiles today and I am very pleased with them.”

Helpful Report

Posted 2 years ago

Hello John Thank you for taking the time to leave us with such an amazing review. Customer service is at the forefront of what we do as a company and your satisfaction is a priority for us. We pride ourselves on exceptional service, having a fantastic range of tiles and getting orders out on time! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us

Posted 2 years ago

“This is the second time I have ordered from total tiles great quality value and delivery definitely recommend using this firm as I will next time I need tiles”

Helpful Report

Posted 2 years ago

Hello Ruth, Thank you for taking the time to leave us with such a great review. Customer service is at the forefront of what we do as a company and your satisfaction is a priority for us. We pride ourselves on exceptional service, having a fantastic range of tiles and getting orders out on time and well packaged! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Superb in every way, the staff, the tiles (great quality and price) and delivery. Would highly recommend.”

Helpful Report

Posted 2 years ago

Hello Karen Thank you for taking the time to leave us with such a great review. Customer service is at the forefront of what we do as a company and your satisfaction is a priority for us. We pride ourselves on exceptional service, having a fantastic range of tiles and getting orders out on time and well packaged! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Ordered a sample tile and it was delivered very quickly and was packaged with care. I have now ordered the tiles with them, which I did over the phone. I spoke to Lee who was extremely helpful and even offered to store them for me until I was ready to take delivery. I will certainly use this company again. Very professional and extremely helpful.”

Helpful Report

Posted 2 years ago

Hello Kim, Thank you for leaving us a great 5-star review today! Customer service is at the forefront of our business, so it's pleasing to hear you had a successful shopping experience with our fantastic team, in particular Lee, who is one of our best! We pride ourselves on exceptional service, communication with our customers and taking pride in helping bring dream projects alive and we do this by giving our customers a great range of tiles to choose from! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Best of luck with your project and we look forward to seeing you again soon!

Posted 2 years ago

“You know a good company who resolve problems quickly & kindly. 10/10”

Helpful Report

Posted 2 years ago

Hello Cecily Thank you for your amazing review! We are really happy that you have had a great shopping experience with us! Customer care and satisfaction mean everything to us and are at the forefront of what we do as a business. It's extremely pleasing that we have met all of your expectations and more! Thank you again for using Total Tiles and we hope to see you soon.

Posted 2 years ago

“Great price quick delivery ☺️”

Helpful Report

Posted 2 years ago

Hello Mark, Thank you for taking the time to give us a brilliant review! We're happy to hear that you loved doing business with us, that you had a great shopping experience and that your sample order arrived punctually. We pride ourselves on being at the forefront of customer service and would be more than happy to help with your future project. If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us

Posted 2 years ago

“Lovely floor tiles I have purchased from them . Initially I have issues with the delivery but was rectified and handled professionally would definitely purchase more tiles with them for the kitchen my walls”

Helpful Report

Posted 2 years ago

Hello Sally, Thank you for your amazing review! We are really happy that you have had a great shopping experience with us! Customer care and satisfaction mean everything to us and are at the forefront of what we do as a business. It's extremely pleasing that we have managed to find a solution to your delivery issues and keep your business going forward. We would love to be part of that project! Please feel free to send your photos to us via email at customersupport@totaltiles.co.uk Thank you again for using Total Tiles and we hope to see you soon.

Posted 2 years ago

“Total tiles is amazing! Not many tile companies offer full size samples. I have ordered several and it has really helped me to see the colour & pattern differences that can’t be so easily seen online. They offer such a choice & often at discounted prices.Delivery is well organised and tailored to suit your time preferences. Great company to buy from. Impressive!”

Helpful Report

Posted 2 years ago

Hello Julia, Thank you for taking the time to leave us with such an amazing review. Customer service is at the forefront of what we do as a company and your satisfaction is a priority for us. We pride ourselves on exceptional service, having a fantastic range of tiles and getting orders out on time! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us

Posted 2 years ago

“Always friendly staff, very helpful, excellent prices, I have used them over the last three years. thank you.”

Helpful Report

Posted 2 years ago

Hello Alan, Thank you for your 5-Star review! Customer care and satisfaction mean everything to us and are at the forefront of what we do as a business. It's extremely pleasing that we have met all of your expectations throughout your shopping journey and more! We take the time to listen to our customers and offer advice so that the project imagined can become a reality, we can't wait to be involved with your next project! Thank you again for using Total Tiles and we hope to see you soon.

Posted 2 years ago

“Went to my local store for tiles they had run out and no date for getting them in again , so went online and found total tiles was not disappointed . Fast hassle free delivery delivered on time would highly recommend to anyone will definitely be using in future.”

Helpful Report

Posted 2 years ago

Hello Gail, Thank you for taking the time to leave a great review! Customer service is our main priority so it's great to hear you were looked after during your shopping journey by our fantastic team! If you need any further assistance then please contact us through the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Very fast and efficient delivery. Easy to order online and all at a very competitive price. All products arrived in good time, well packaged and delivered on a pallet to my door. Will use again if the need arises.”

Helpful Report

Posted 2 years ago

Hello , Thank you for taking the time to leave a great review! Our customer service and offering the correct advice are at the spearhead of our business, so it's great to hear you were looked after during your shopping journey by our colleague in the sales team. I will make sure to pass on your kind comments. If you need any further assistance, then please contact us through the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“This is the first time I have used total tiles and I would definitely use them again . Very friendly and very helpful , price was great and everything was delivered on time as promised.”

Helpful Report

Posted 2 years ago

Hello Mark, Thank you for taking the time to leave a great review! Customer service is our main priority so it's great to hear you were looked after during your shopping journey by our fantastic team! If you need any further assistance then please contact us through the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Ordered a sample. Guy on the phone was extremely helpful and pleasant. Will definitely order from them.”

Helpful Report

Posted 2 years ago

Hello Rebecca, Thank you for taking the time to give us a brilliant review! We're happy to hear that you loved doing business with us, that you had a great shopping experience and that your sample order arrived punctually. We pride ourselves on being at the forefront of customer service and would be more than happy to help with your future project. If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Just ordered a sample, it arrived promptly and carefully packaged which was appreciated. Will be placing an order soon.”

Helpful Report

Posted 2 years ago

Hello Tim Thank you for taking the time to give us a brilliant review! We're happy to hear that you loved doing business with us, that you had a great shopping experience and that your sample order arrived punctually. We pride ourselves on being at the forefront of customer service and would be more than happy to help with your future project. If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Brilliant company Highly recommend them”

Helpful Report

Posted 2 years ago

Hello Andrew, Thank you for taking the time to leave us 5 stars. We appreciate it! We are pleased that we fulfilled your order promptly and you are happy with the tiles you ordered. Customer satisfaction and selling tiles competitively are at the forefront of what we do as a business, so receiving a review like this is great! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk)

Posted 2 years ago

“Awaiting delivery of tiles ordered-got my husband to place order-did not realise the delivery charge was nearly as much as the order-he has gone ahead with the order but I would have thought twice about it knowing the cost of delivery”

Helpful Report

Posted 2 years ago

Hello Paula, Thank you for the three-star review, we appreciate the honest feedback from our customers. We can arrange a call at your earliest convenience to discuss this in more detail, otherwise, you can contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk Please let us know how you would like to proceed.

Posted 2 years ago

“Brilliant service. Samples are a great help. Know what I want now and just have to measure up.”

Helpful Report

Posted 2 years ago

Hello Maggie Thank you for taking the time to leave us with such a great review. Customer service is at the forefront of what we do as a company and your satisfaction is a priority for us. We pride ourselves on exceptional service, having a fantastic range of tiles and getting orders out on time and well packaged! If you need any further assistance once you have measured up, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Quick delivery of a nice quality sample. I now realise that it it is brick slips that I want for a fireplace, not tiles. However, your sample has given me inspiration for the next project and I will probably be buying in the near future”

Helpful Report

Posted 2 years ago

Hello Andy, Thank you for taking the time to leave us with such a great review. Customer service is at the forefront of what we do as a company and your satisfaction is a priority for us. We pride ourselves on exceptional service, having a fantastic range of tiles and getting orders out on time and well packaged! If you need any further assistance in the future, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

Total Tiles is rated 4.9 based on 5,667 reviews