Total Tiles Reviews

4.9 Rating 5,668 Reviews

97 %

of reviewers recommend Total Tiles

About Total Tiles:

Tile & underfloor heating specialist offering boutique styled wall and floor tiles at amazing internet prices.

Visit Website

Phone:

1473 805959

Email:

customersupport@totaltiles.co.uk

Location:

1-3 Leslie Road, ,
Ipswich
IP3 9PL

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Total Tiles 5 star review on 16th May 2024

337

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery of a nice quality sample. I now realise that it it is brick slips that I want for a fireplace, not tiles. However, your sample has given me inspiration for the next project and I will probably be buying in the near future”

Helpful Report

Posted 2 years ago

Hello Andy, Thank you for taking the time to leave us with such a great review. Customer service is at the forefront of what we do as a company and your satisfaction is a priority for us. We pride ourselves on exceptional service, having a fantastic range of tiles and getting orders out on time and well packaged! If you need any further assistance in the future, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“What a fab company! Josh was so helpful we won’t go anywhere else! Buy with confidence every time! Thank you”

Helpful Report

Posted 2 years ago

Hello Steven Thank you for your 5-Star review! Customer care and satisfaction mean everything to us and are at the forefront of what we do as a business, it's extremely pleasing that we have met all of your expectations throughout your shopping journey and more! I will pass your kind comments to Josh! Please feel free to send us any photographs of your project- it sounds like it's going to be a great success, we love the feedback from loyal customers like yourself. Thank you again for using Total Tiles and we hope to see you soon.

Posted 2 years ago

“Tiles look good wife well happy nice price too so I'm happy too thanks”

Helpful Report

Posted 2 years ago

Hello Andy, Thank you for the brilliant review! We pride ourselves on exceptional service, being able to offer our tiles at a competitive price whilst getting them out on time securely wrapped so that your project remains on schedule. Best of luck with your project and we look forward to seeing you again soon, please feel free to send us some photos! If you need any further assistance then please contact us through the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk)

Posted 2 years ago

“Prompt reliable service. Highly recommend”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave us 5 stars. We appreciate it! We are pleased that we fulfilled your order promptly and you are happy with the tiles you ordered. Customer satisfaction and selling tiles competitively are at the forefront of what we do as a business, so receiving a review like this is great! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Not happy Goods still not received.”

Helpful Report

Posted 2 years ago

Hello Mark, Thank you for the two-star review, we appreciate the honest feedback from our customers. I am pleased we managed to work on a solution to get the delivery issue sorted for you, again if you have any other issues then please let us know. You can contact us via email (Customersupport@totaltiles.co.uk) or telephone (01473 805959).

Posted 2 years ago

“I was recommended this shop by a friend who’s bathroom looks like a 5* hotel suite so I’ve only as yet received samples but for the price they look really expensive and will be ordering soon. They came so quickly and I am looking forward to dealing with this shop.”

Helpful Report

Posted 2 years ago

Hello Nicola, Thank you for taking the time to leave us such a great review! We're happy to hear that you had a great shopping experience. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on exceeding our customer's expectations. Please let us know when you are planning on placing an order we would love to help. If you need any further assistance then please contact us through the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us

Posted 2 years ago

“Good quality, delivery quick, so far so good.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave us with such a great review. Customer service is at the forefront of what we do as a company and your satisfaction is a priority for us. We pride ourselves on exceptional service, having a fantastic range of tiles and getting orders out on time and well packaged! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“My sample arrived on time, very securely packaged, it's exactly what I am looking for, so will hopefully be placing an order.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to give us a brilliant review! We're happy to hear that you loved doing business with us, that you had a great shopping experience and that your sample order arrived punctually. We pride ourselves on being at the forefront of customer service and would be more than happy to help with your future project. If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Fantastic company great products at a very competitive price staff very helpful and polite thank you to Claire and the sales manager for their help with a recent order sorted promptly give them a try for value and service”

Helpful Report

Posted 2 years ago

Hello Gillian, Thank you for taking the time to leave us with such a great review. Customer service is at the forefront of what we do as a company and your satisfaction is a priority for us. We pride ourselves on exceptional service, having a fantastic range of tiles and getting orders out on time and well packaged! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Ordered a sample. Was not in for delivery but a notice was clearly visible to leave in porch as was only away for a short time. Item left at a shop some 2 miles away for me to collect????? No option for a redelivery. Therefore poor score due to slap dash courier service”

Helpful Report

Posted 2 years ago

Hello Tracey, Thank you for the two-star review, we appreciate the honest feedback from our customers. We can arrange a call at your earliest convenience to discuss this in more detail, otherwise, you can contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk Please let us know how you would like to proceed.

Posted 2 years ago

“Brilliant tiles and delivery.”

Helpful Report

Posted 2 years ago

Hello Tanya, Thank you for your 5-Star review! Customer care and satisfaction mean everything to us and are at the forefront of what we do as a business. It's extremely pleasing that we have met all of your expectations throughout your shopping journey and more! We take the time to listen to our customers and offer advice so that the project imagined can become a reality, we can't wait to be involved with your next project! Thank you again for using Total Tiles and we hope to see you soon.

Posted 2 years ago

“I have to write this based on the level of poor service they have provided. 1. Paid for a delivery (allocated time and date) no communication by call or email until I made contact yet was informed this was not turning up. 2. Waiting for items to be delivered as specified on their website contact one hour before service. This didn’t happen and the driver left this on the public highway, road side with no person to take this in (again communication) 3. Items left roadside had my sensitive details which should be held, stored and destroyed in a manner under policy. 4. Customer service in general handlers like to tell you how it is rather than actually listening or assisting. Irony is that they didn’t want to communicate that items are delayed or being delivered. 5. Informed by handler that the company cannot leave this road side and delivery would have to be re-arranged. Took time off out of leave, no delivery. Allocated certain date and time over a week in advance to tile over the bank holiday so we can move in prior to wedding no chance. Should have taken my details out of the package and left this in the road and not accepted it. This wasn’t handed too me or signed for by me and lucky I got back and decided to check. Positives Even though I cannot check every single item as getting married and away for a duration from tomorrow they first seem ok. Apart from a split back of adhesive but didn’t lose much. Hopefully when I check the items one by one they will all be crack/damage free.”

Helpful Report

Posted 2 years ago

Hello Tristan, Thank you for the two-star review. We appreciate the honest feedback from our customers. The points you have raised in this review are down to the service you received from the courier company who delivered your order. I can see our end that the goods were sent out on time efficiently and delivered kerbside as per our terms and conditions on our website. The customer service representatives did all they could to assist and find a solution that worked well for you. We liaised with the courier company directly on your behalf and provided you ETA's through voicemail as you were not directly contactable. We also provided you with all the information you asked for about the courier company after your goods were delivered, whilst refunding you the full delivery charge as a gesture of goodwill as the order was not delivered on time. Please let us know if you do have any damages to your order as we will replace/refund these on the next working day service completely free to you. If you wish to discuss this further then please call us via the telephone on 01473 805959 or via our email at customerservices@totaltiles.co.

Posted 2 years ago

“Shocking service 0-10 not recommended”

Helpful Report

Posted 2 years ago

Hello, Thank you for bringing this to our attention. We have tried to make contact with you so we can look into this further. We can arrange a call at your earliest convenience, otherwise, you can contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk Please let us know how you would like to proceed.

Posted 2 years ago

“Excellent service”

Helpful Report

Posted 2 years ago

Hello Janet, Thank you for taking the time to leave us such an amazing review. Customer service is at the forefront of what we do as a company and your satisfaction is a priority for us. We pride ourselves on exceptional service, having a fantastic range of tiles and getting orders out on time! Please let us know when you are ready to order. We would love to offer our assistance with your project. If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us

Posted 2 years ago

“Just ordered boxes of files after sample selections sent very helpful staff sensible prices quick delivery”

Helpful Report

Posted 2 years ago

Hello Stephen, Thank you for taking the time to leave us such an amazing review. Customer service is at the forefront of what we do as a company and your satisfaction is a priority for us. We pride ourselves on exceptional service, having a fantastic range of tiles and getting orders out on time! Please let us know when you are ready to order. We would love to offer our assistance with your project. If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us

Posted 2 years ago

“I am a repeat customer because Total Tiles are Excellent from the first click to the delivery. Well done keep it up.”

Helpful Report

Posted 2 years ago

Hello Umran, Thank you for taking the time to leave us with such a great review. Customer service is at the forefront of what we do as a company and your satisfaction is a priority for us. We pride ourselves on exceptional service, having a fantastic range of tiles and getting orders out on time and well packaged! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Great service”

Helpful Report

Posted 2 years ago

Hello Greg, Thank you for taking the time to leave us 5 stars. We appreciate it! We are pleased that we fulfilled your order promptly and you are happy with the tiles you ordered. Customer satisfaction and selling tiles competitively are at the forefront of what we do as a business, so receiving a review like this is great! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk)

Posted 2 years ago

“Great service and great value. Very efficient and quick. Tiles delivered next day. Can't recommend highly enough.”

Helpful Report

Posted 2 years ago

Hello Sue, Thank you for taking the time to leave us 5 stars. We appreciate it! We are pleased that we fulfilled your order promptly and you are happy with the tiles you ordered. Customer satisfaction and selling tiles competitively are at the forefront of what we do as a business, so receiving a review like this is great! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Super efficient and professional, can’t fault them 👍🏻”

Helpful Report

Posted 2 years ago

Hello Sean, Thank you for taking the time to leave us 5 stars. We appreciate it! We are pleased that we fulfilled your order promptly and you are happy with the tiles you ordered. Customer satisfaction and selling tiles competitively are at the forefront of what we do as a business, so receiving a review like this is great! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk)

Posted 2 years ago

“Good service with good product quality and value ... would and will use them again .”

Helpful Report

Posted 2 years ago

Total Tiles is rated 4.9 based on 5,668 reviews