Total Tiles Reviews

4.9 Rating 5,699 Reviews

97 %

of reviewers recommend Total Tiles

Company Reviews

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About Total Tiles:

Tile & underfloor heating specialist offering boutique styled wall and floor tiles at amazing internet prices.

Visit Website

Phone:

1473 805959

Email:

customersupport@totaltiles.co.uk

Location:

Johnson Tiles,
First Floor, The Dovecote, Crewe Hall Farm, Old Park Road,
Crewe
Cheshire East
CW1 5UE

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Total Tiles 5 star review on 16th May 2024

337

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Web Site was slick”

Helpful Report

Posted 10 years ago

Thanks Rod, the web team will be pleased with that comment, they often get forgotten while the service team take all the compliments! I will pass your positive remark on to them. Regards Ashley (Customer Services)

Posted 10 years ago

“An excellent company to deal with. Customer service absolutely brilliant. Will certainly be recommending to friends. Also tiles a good price .”

Helpful Report

Posted 10 years ago

What a lovely review Margo, thank you very much. It's always great to hear our customers recommending us to their friends, it really is the best endorsement for us and very much appreciated. Regards Ashley (Customer Services)

Posted 10 years ago

“Delivery was on time and the tiles well packed, the price was superb and i am personally very happy with the service and the product.”

Total Tiles 5 star review on 15th August 2016

Helpful Report

Posted 10 years ago

We are delighted you are happy with the Savana Cream tiles Samantha, they do look fabulous in the picture. Thanks for the kind words regarding our service as well, if there is anything else we can do for just let us know. Regards Colin (Customer Services)

Posted 10 years ago

“Fantastic collection of tiles at unbelievable prices. Saved a fortune compared to other tile distributors”

Helpful Report

Posted 10 years ago

Wow, what a fantastic review, I have passed your kind comments on to our sales team, positive feedback like that really makes their day all the better. Our buyers work tirelessly to ensure we have as complete a collection as possible, available at what we believe to be a fair price. You are right, you may well have saved yourself a fortune when you compare our prices to other suppliers. Regards Colin (Customer services)

Posted 10 years ago

“Good service and very reasonable price”

Helpful Report

Posted 10 years ago

Thank you for those kind words, most of our customers are e-commerce customers whom we never meet, but we do love meeting new customers at our store in Ipswich. Now you know where we are we look forward to seeing you again :) Regards Ashley (Customer Services)

Posted 10 years ago

“Received our order very quickly, great tiles. Thank you. Would appreciate better communication to know if the delivery is on the way.”

Helpful Report

Posted 10 years ago

Thanks for the feedback Sarka, we are glad you are happy with your tiles, being able to offer next day delivery to our customers is important to us. We do ask the independent haulage companies to call our customers an hour prior to delivery, they are normally very good at doing this for us. We are sorry if you did not receive a call in this instance, please let me know if there is anything else we can do for you. Regards Colin (Customer Services)

Posted 10 years ago

“Hassle free ordering, delivery was quick too.”

Helpful Report

Posted 10 years ago

Thanks for the review Ivan, Hassle free and quick to customer is exactly the experience we strive to deliver. We hope you enjoy your new heated floor. Regards Colin (Customer Services)

Posted 10 years ago

“Arrived in good condition”

Helpful Report

Posted 10 years ago

That's great to hear Gail, thank you for your positive feedback. The warehouse team do a great job with the packaging, ensuring that tiles are received in tip top condition. Do let us know if there is anything else we can help you with. Regards Ashley (Customer Services)

Posted 10 years ago

“My samples arrived very quickly and intact and by far the best from a few I had ordered from other companies. I will be ordering my full order from Total Tiles very soon :)”

Helpful Report

Posted 10 years ago

HI Debbie, we're glad your happy with your samples. Thank you for those positive comments, being the best is what we aim for! We look forward to hearing from you soon. Regards Colin (Customer Services)

Posted 10 years ago

“excellent company to deal with. spoke with them on the phone to discuss the under floor heating I required and provided me all the relevant information. all delivered next day. definitely recommended!!”

Helpful Report

Posted 10 years ago

Thanks for the recommendation and positive comments Anthony. We pride ourselves on our under floor heating technical team, they really do know their stuff! Let us know if we can be of any further technical assistance, we are always happy to help.

Posted 10 years ago

“Not as bright as picture showed.”

Helpful Report

Posted 10 years ago

Hi Donna, thanks for your review, we really do appreciate constructive feedback from our customers. The appearance of tiles in your own environment can be quite different to that on a computer screen where varying monitor settings, image resolution and limits of photographic reproduction can all have an effect, which is why we always encourage our customers to order samples before placing an order. We are disappointed that the shade of the Pyramid Teal tile did not meet your expectations, if there are any other samples that you might like to order please give me a call on our customer service line 01473 805959 and I will get you the samples sent out to you complimentary at no cost to yourself. I look forward to hearing from you. Regards Colin (Customer Services)

Posted 10 years ago

“Beautiful tiles at an unbelieveable price, brilliant service, will be back!”

Helpful Report

Posted 10 years ago

Thanks for your kind comments Neil, I will pass them on to the team. The Patchwork Pastel tiles you bought are a favourite with our tile enthusiasts, bright colours and fantastic patterns are what it's about! We are glad your happy, and look forward to your next visit.

Posted 10 years ago

“Great product and prompt delivery, the overall experience has been excellent.”

Helpful Report

Posted 10 years ago

Hi Len, glad that you had a positive experience, we continually review our products and services to ensure that we provide the best experience we can. Let us know if there is anything else we can do for you in the future, we are always happy to help. Regards Ashley (Customer Services)

Posted 10 years ago

“Excellent, fast service. Managed to get the tiles I wanted and had scoured the internet for at a reasonable price.”

Helpful Report

Posted 10 years ago

Hi Victoria, we are glad you found us! We do try our best to keep the prices as low as possible. I hope that the Metro tiles you ordered look fantastic, the Nikea pattern tiles you also bought are Gorgeous. I will pass on your kind words to the team, they love great reviews! Regards Colin (Customer Services)

Posted 10 years ago

“Great service, tiles came within a day. Great quality tile, I'll be using them again”

Helpful Report

Posted 10 years ago

Glad you are happy with your sample and our service Kevin, we look forward to hearing from you in the future. Regards Ashley (Customer Services)

Posted 10 years ago

“Helpful staff, happy with the purchase. Thank you. X”

Helpful Report

Posted 10 years ago

Thanks for the review Aliz, it's great to hear positive comments about our service, Hope your happy with your order, let us know if there is anything else we can do for you.

Posted 10 years ago

“Helpful staff, happy with the purchase. Thank you. X”

Helpful Report

Posted 10 years ago

“Good fast delivery, well packed great price :)”

Helpful Report

Posted 10 years ago

Hi Gail, thanks for your review, I hope you like the Alpes Wood Effect tile sample we sent you, you are right it is a great price. Please let us know if there is anything else we can do for you. Regards Ashley (Customer Services)

Posted 10 years ago

“Excellent tiles that look fantastic. Delivered as agreed. Due to being left outside and the delivery driver pulling off the plastic to get the delivery note out as it was raining the boxes disintegrated making them hard to move. Only reason you lost a star.”

Helpful Report

Posted 10 years ago

Hi Ruth, thanks for your feedback, it's customer feedback like this that gives us an opportunity to fine tune our service. Thanks also for the positive comments regarding our service. We have made a change to our process now to ensure all delivery notes are now placed on top of the pallet in a protective wallet, this should deter a driver removing any pallet wrap in future. I'm glad you are happy with your Metro Underground tiles, as you say they do look fantastic. If there is anything else we can help you with in future, please don't hesitate to contact us. Regards Colin (Customer Services)

Posted 10 years ago

“Michael gave great customer service.”

Helpful Report

Posted 10 years ago

HI Kerry, thanks for your feedback and positive comments, I will pass you comments on to Michael, please let us know if there is anything else we can do for you. Regards Ashley (Customer Services)

Posted 10 years ago

Total Tiles is rated 4.9 based on 5,699 reviews