Total Tiles Reviews

4.9 Rating 5,699 Reviews

97 %

of reviewers recommend Total Tiles

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About Total Tiles:

Tile & underfloor heating specialist offering boutique styled wall and floor tiles at amazing internet prices.

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Phone:

1473 805959

Email:

customersupport@totaltiles.co.uk

Location:

Johnson Tiles,
First Floor, The Dovecote, Crewe Hall Farm, Old Park Road,
Crewe
Cheshire East
CW1 5UE

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Total Tiles 5 star review on 16th May 2024

337

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous service from samples to taking delivery of our whole order. The tiles are superb and my tiler said they were one of the best set of tiles he has had the pleasure of laying. Thank you very much Total Tiles”

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Posted 10 years ago

An absolute pleasure Kerrie, and what a fantastic comment from your tiler. Although we strive to ensure customers get the best prices we never compromise on quality. I'm delighted you had "Fabulous" service Kerrie, we look forward to hearing from you whenever you need tiles again. Regards Colin (Customer Services)

Posted 10 years ago

“Customer aftercare is really good. I would like to thank Andy for his time with myself to understand the small issues we had. Apart from the small issues in relation to cracked tiles, I can say we have been handled with very well and I feel the quality of customer service will ensure we go back and use your services aswell, also make sure my friends, neighbours and family are aware of total tiles. Very Happy thank you.”

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Posted 10 years ago

Thanks Aaron, sometimes as with all things, something can go wrong that is beyond our control, however it is how we act in these times that demonstrates our level of commitment to our customers. I am delighted that Andy dealt with the issue to your complete satisfaction. I am also delighted that you are recommending us to friends and family, personal endorsement really is the most powerful form of advertising any company can hope to receive, so we thank you. Let us know if we can ever do anything more for you Aaron. Regards Colin (Customer Services)

Posted 10 years ago

“Great company to deal with. Total Tiles had the products I needed at a very good price. I could choose my delivery date which was brilliant for me even though at the last minute I had to change it. No problem for them at all. I nice, friendly guy sorted it for me straight away and the goods arrived exactly when I wanted them to. What more can I say? Brilliant :) A Very Happy customer.”

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Posted 10 years ago

Thanks for the lovely review Lynne, "very happy" is genuinely what we want all customers to be. I'm glad one of the team was able to change the delivery date to a more suitable time for you, I will pass your kind comments on and see if I can find out who the "nice, friendly guy" was and he can have an extra biscuit with his tea today! Thanks again for that review Lynne. Regards Colin (Customer Services)

Posted 10 years ago

“Good prices, good service.”

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Posted 10 years ago

Thanks Alan, we do our best to provide the best prices, as a national UK distributor to both the trade and public our prices have to be the best as they are so visible, and it's great that our local customers can take advantage of that pricing policy. I hope you liked the Oyster Beige tiles you bought, they are one of our top sellers! Regards Ashley (Customer Services)

Posted 10 years ago

“Very prompt delivery, outstanding packaging!”

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Posted 10 years ago

Thank you Ann, yes we do try everything to ensure that our customers receive their samples in the best condition possible, the warehouse team actually have a formula for wrapping samples! (I'll let you into a secret, they actually wrap each order 16 times with bubble wrap before boxing it and adding further packaging!) I hope you are happy with your Oyster tile samples, let us know if we can do anything else for you. Regards Colin (customer Services)

Posted 10 years ago

“Total Tiles were very efficient, very knowledgeable about their product, and confident with the product.”

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Posted 10 years ago

"Knowledgeable about their product" you're right John, our underfloor heating team really are the geeks of the total tiles team! (meant in the nicest way of course!) they really do understand the product and have years of experience. I hope you are happy with your new heated floor, let us know if you need any further support. Regards Ashley (Customer Services)

Posted 10 years ago

“I had to order new tiles for my entire home. I'd parquet flooring throughout, which was proving hard to keep in good condition anymore. My wife had become a wheelchair user, and a powechair without it's occupant weighs 120kg + We'd rescued an Alaskan Malamute, who drools in pools on the floor when sleeping. All of which took a toll on the flooring. Carpet was out of the question with a wheelchair and a Malamute nutcase bombing around the house. But we still wanted our home to look nice. So tiles it had to be. Finding tiles that resembled plank flooring seemed the best idea. They had to be very thick and hard wearing. We didn't want to restrict ourselves to one colour of wood, as they were to go throughout the bungalow. With different coloured furniture in various rooms. Then we found Barnwood & fell in love. But there wasn't enough of it in stock on the website for our needs, a whole bungalow. We emailed through the website over the weekend and phoned on the Monday. No problem, they were just putting more stock on the website. We arranged to have them delivered a few weeks later. They've arrived, not fitted yet, but are beautiful! Perfectly packed and delivered with no fuss. With advice on laying and adhesive & tile spacing. Thank you.”

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Posted 10 years ago

Hi Alan, thanks for that great review, I bet Barnwood installed throughout a whole bungalow will look stunning. These wood look tiles are the perfect solution to homes with varied lifestyles and needs, easily maintained, strong and durable even tough enough to endure nutcase Malamute (What a beautiful breed they are!) I hope the install goes well and that they look stunning once fixed. Thanks again Alan for the review and do let us know if we can be of any more help in the future. Regards Colin (Customer Services)

Posted 10 years ago

“Superb correspondent ,fast and efficient , value for money”

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Posted 10 years ago

Value for money is exactly what we do our best to provide Andrew. There are certain big brand suppliers who take advantage of their brand and do have over inflated margins and to be honest do not give value for money. I notice you bought our new Sauvage grey distressed wood effect tiles, this new tile we are introducing has not officially launched yet so you are the first to have them, i'm sure they look spectacular, thanks for the review. Regards Ashley (Customer Services)

Posted 10 years ago

“Although only ordering a sample, I got first class treatment. I wouldn't hesitate to place a larger order with you in future...”

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Posted 10 years ago

"First Class Treatment" What a fantastic endorsement, thank you Jemielah. We look forward to hearing from you again, and remember if you can't find what you're looking for online it's always worth calling customer support to find out what new tiles are in the pipeline. Regards Colin (Customer Services)

Posted 10 years ago

“So far so good. Still need to collect tiles, but excellent service and advice.”

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Posted 10 years ago

Thanks Rebecca, all of our customer facing colleagues have extensive industry experience and can by all definitions be classed as experts, giving expert advice and service is second nature to them. I hope you like your Victorian floor tiles, pattern tiles have seen a revival lately and are really on trend. Regards Colin (Customer Services)

Posted 10 years ago

“Outstanding service from ordering to delivery, kept informed at all times. Andrew”

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Posted 10 years ago

Thanks Andrew, glad you had a positive experience. I hope those wood effect tiles are looking great, let us know if there is anything else we can do for you. Regards Ashley (Customer Services)

Posted 10 years ago

“Amazing prices, speedy delivery, great customer service. I'll be using a lot in the future.”

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Posted 10 years ago

That's great to hear Ryan, glad your happy with your Alpes Wenge tiles, they're a great example of the very popular wood effect tile. We look forward to hearing from you in the future. Regards Colin (Customer Services)

Posted 10 years ago

“The customer service at Total Tiles was absolutely amazing. I placed an order, then a few days later was told I needed an extra 2m. I called Total Tiles, but my delivery had already been packed and sent off, so it was too late to add it on. Rather than make me pay the delivery fee again, though, the customer rep actually delivered the extra 2m to my house on his way home from work that same evening. What a star!”

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Posted 10 years ago

Great to hear our sales team going that extra mile Katherine, what a fantastic review thank you very much. I great example of the customer service we strive to deliver, thanks again, I will pass your comments on to the team. Regards Ashley (Customer Services)

Posted 10 years ago

“Ordered samples on-line and they were delivered next day - very well packaged - was given a time slot and could also track the delivery. Very good service, first time looked and ordered tiles on-line would totally recommend - also have a lovely range of tiles at extremely good prices.”

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Posted 10 years ago

I'm glad you are happy with our sample service Sue, it's something we have fine tuned to ensure the customer has the best possible experience when ordering samples. I have noticed that you have ordered all your tiles now, I hope they look great, let us know if we can do anything else for you. Regards Colin (Customer Services)

Posted 10 years ago

“I am a returning customer and was not disappointed, tiles I wanted were in stock and I collected in person same day - I could have paid a lot more money for the same tiles from a local national chain.”

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Posted 10 years ago

Thanks Chris, it's always good to see you, and thanks for the positive comments. I hope the tiles look great, and your absolutely right, the market price for that tile at the moment is about 40% higher than our price! We look forward to seeing you for your next project. Regards Ashley (Customer Services)

Posted 10 years ago

“Arrived on time, good packaging and tiles look great.”

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Posted 10 years ago

I am pleased your tiles arrived in good order and that they look great Jennie, the Travertine effect metro tiles are a great choice, modern colour and classic design, sure to enhance any wall. Let us know if there is anything else we can do for you and perhaps earn that 5th star! Regards Colin (Customer Services)

Posted 10 years ago

“Ordered a quantity of tiles which were delivered on time and properly packaged. Price of tiles was competitive. No hassle = happy customer!”

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Posted 10 years ago

No hassle and a happy customer, well that is what our Utopia looks and sounds like! Thanks for those kind words Terry, I will pass your comments on to the team, I hope you liked the brown marble tiles, they are a great choice. Regards Colin (Customer Services)

Posted 10 years ago

“Very helpful and informative staff member (Colin?)”

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Posted 10 years ago

Thank you Ryan, I'm glad I could help. We continue to train and coach our teams to provide top notch service, and it's great to see the fruits of those efforts when we get positive comments like that, thanks again. If there's anything else we can do for you, do let us know. Regards Colin (Customer Services)

Posted 10 years ago

“The delivery was so prompt and well packaged. Superb quality of tiles”

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Posted 10 years ago

Thanks Sanda, your review is very much appreciated. We like to think our pickers packaging skills are second to none, best bubble wrappers in the business (well we like to think so!) Regards Colin (Customer Services)

Posted 10 years ago

“Samples sent very quickly and at a very reasonable cost.”

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Posted 10 years ago

Thank you for the review, we endeavor to keep our sample service as cost effective and efficient as we can, I hope you liked your samples and look forward to hearing from you soon. Regards Ashley (Customer Services)

Posted 10 years ago

Total Tiles is rated 4.9 based on 5,699 reviews