Total Tiles Reviews

4.9 Rating 5,668 Reviews

97 %

of reviewers recommend Total Tiles

About Total Tiles:

Tile & underfloor heating specialist offering boutique styled wall and floor tiles at amazing internet prices.

Visit Website

Phone:

1473 805959

Email:

customersupport@totaltiles.co.uk

Location:

1-3 Leslie Road, ,
Ipswich
IP3 9PL

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Total Tiles 5 star review on 16th May 2024

337

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were a little nervous with our choice of tile, but so glad we went bold. The quality is excellent and the team are so helpful. We get so many complements we are now starting the lounge floor with more tiles from Total Tiles.”

Helpful Report

Posted 1 year ago

“First class company tiles arrived damaged. Phoned and Jack (sales executive) who arranged replacement tiles arrived the next day what more can you ask.”

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Posted 1 year ago

“The tiles are stunning Delivered on my desired day. Contacted before delivery was made. Unfortunately it was a kerbside delivery. Took me with disabilities, over 2 hours to bring 65 boxes of tiles inside No point in suggesting you have help when there's no help to have got. Of course it's Glasgow, so as usual, It was rsaining. The Boxes were left kerbside in the rain and once wet, turned out to be as useful as a Primark bag on a wet day. Or even a dry day. End result was 5/6 Boxes of tiles smashed. The sodden boxes just disintegrated in my hands. So I'm pretty furious I'm down 70 odd tiles due to poor quality boxes that were not suitable for being left in the rain”

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Posted 1 year ago

“They look good”

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Posted 1 year ago

“Terrible trouble trying to checkout,review page taking up the whole right hand side of page while trying to make purchase, will give it one more go and then I will shop somewhere lease”

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Posted 1 year ago

Hello, Thank you for bringing this to our attention. We appreciate all the feedback we get from our customers and I apologise you have had issues at the checkout point of our website. I will pass your comments on to our IT department and make sure that we are putting the relevant steps in place so issues like this can be avoided in the future. We would still love to hear from you and help with regards to your review or any questions or purchases you would like to make, please feel free to contact our friendly customer services team via the telephone at 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk Please accept my apologies again. Kind Regards Joshua Partridge

Posted 1 year ago

“Great customer service from Jack . 2nd time we’ve ordered tiles from this company and really happy . Quick delivery . A few packs were broken and my husband rang and spoke to Jack and replacements were delivered the next morning .”

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Posted 2 years ago

“Have to say prompt delivery ordered 78 sq metres. 2 boxes were broken but Jack on customer service rectified the issue and was extremely helpful. Great product at a good price.”

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Posted 2 years ago

“Asked for a sample tile which was delivered 2 days later well packaged. Impressed with the quality of the service and the sample. We had seen the same tile locally but at a much higher price. We decided on another tile which the company didn’t stock in the size that we wanted but first class service. Would recommend anyone checking with them before going to a retail shop”

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Posted 2 years ago

“Great price and deliver when they say.”

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Posted 2 years ago

“Excellent service, tiles arrived exactly on the date specified. Not one tile was broken. Helpful and pleasant staff. Would highly recommend, wouldn't go anywhere else for tiles now. Really rare to get such great customer service as this these days.”

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Posted 2 years ago

“Great company and service buy with confidence👍”

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Posted 2 years ago

“Total Tiles customer service is run by real human beings. I had an issue with an order and they listened patiently to me and didn't fob me off with 'computer says no' responses. They sorted the issue quickly and professionally. I work in CS so know how hard it is to combine keen prices and this level of customer service. I would buy again from Total Tiles in a heartbeat and recommend them to anyone.”

Helpful Report

Posted 2 years ago

“Total Tiles itself is good: good pricing, availability, service and friendly staff. They just need a better delivery partner. On both occasions my delivery was several days late with very little communication. Had to ask Total Tiles to call the deliverer to get updates. By contrast, Total Tiles picked my tiles and passed to the deliverer in as little as 30 min, but my order arrived 3 to 4 days late (on a next day delivery).”

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Posted 2 years ago

“They were fantastic from start to finish - always polite, knowledgeable and helpful. They changed our delivery date when requested and promptly replaced a few damaged tiles. Cannot recommend enough, a pleasure to deal with.”

Helpful Report

Posted 2 years ago

“Hi Total Tiles Due to the fragile nature of the tiles the company lacks care and regards to how packaging of tiles are prepared for transporting. I have had two bad episodes of damaged tiles on delivery. Company replaced the 1st due but not the second tiles due to the length of time it took to open package. I trusted that the company was able to live up to its standard by ensuring customers packaging are considered as fragile. The package arrived again in the packaging process with out protection only cling film wrapped around the pallet still not protecting the content within. The company refused to accept this as liability knowing that they failed to mark the transported tile as fragile. The company also failed to ensure the protection of the tile with the packaging. The boxes for tiles are not tightly secure hence reason for damaged goods. Total needs to review its packaging service for commuting and stop showing unduly care. This type of service is poor and shoddy for customers . I expect better quality of service . Future customers needs to ensure and check that total tile company are able to meet packaging protection for its customers. I was very disappointed with the fact that I had to re purchase product.”

Helpful Report

Posted 2 years ago

Good afternoon Marsha, I'm sorry you've had issues with your delivery, and that is not the level of service that our customers should ever be given, we have tried to call you today to discuss the nature of your review. If you need to contact us in the meantime, our email address is feedback@cmostores.com, please mark the email for the attention of the training and quality team. We look forward to speaking with you soon. Kind Regards Joshua Partridge

Posted 2 years ago

“Product is absolutely fine however the delivery was appalling. Having taken a wrong turn the driver couldn't access due to a narrow bridge but instead of turning around and going the correct way he refused to continue and I had to go, meet him and collect the tiles myself. If there had been an ounce of good naturedness involved in this I probably wouldn't have minded but the driver was condescending and extremely aggressive. I would not recommend doing business with this company again.”

Helpful Report

Posted 2 years ago

Hello, Thank you for the one-star review, we appreciate the honest feedback from our customers. I am pleased we managed to work on a solution to get the delivery issue sorted for you, again if you have any other issues then please let us know. You can contact us via email (Customersupport@totaltiles.co.uk) or telephone (01473 805959). Kind Regards Joshua Partridge

Posted 2 years ago

“I ordered 25 metres of our tile Calacatta Gold Matt Marble Effect Porcelain, My tile fitter has had a very difficult job with these tiles they have not been very inconsistent in their shape. Some on the corners some on overall width. Once you have started it is very hard to stop and replace any faulty one. I thought you should know. I don't think I will be using you again my other choice was tile mountain.”

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Posted 2 years ago

“Excellent service and customersupport. A rapid response when replacing two broken tiles.”

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Posted 2 years ago

“polite courteous and knowledgeable staff. Very competitive prices”

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Posted 2 years ago

Total Tiles is rated 4.9 based on 5,668 reviews