“Quick delivery of my samples”

Posted 2 years ago

Hello Kelly, Thank you for taking the time to leave us with such a great review, we are glad your samples arrived promptly! Customer service is at the forefront of what we do as a company and your satisfaction is a priority for us. We pride ourselves on exceptional service, having a fantastic range of tiles and getting orders out on time and well packaged! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Do not buy from Total tiles we bought many boxes and there was stained ink on the tiles as you can see in the photo and we contacted them and they told us it was dust which you can clearly see is not in the photo. We complained and they would not do anything about it and were rude. They ripped us off and will not return the tiles that are faulty so I am extremely dissatisfied with this service.”

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Posted 2 years ago

Hi Rania Thank you for leaving your review The Tiles were purchased 7 weeks ago, and after your floor was completely tiled you emailed us to enquire if we would collect the 4 boxes you have as surplus from Scotland, after explaining that we do not offer a collection service and whilst you were over the 30-day returns policy we would still honour a full refund, however, you would need to arrange this yourself and cover the cost for sending your surplus tiles back. You then explained there is a mark which runs along some of the tiles, after investigating this and explaining that this is a dust mark on the top of each box which is simply wiped off. You also confirmed that you had successfully removed the marks? I'm also very confused about why the marks in the image appear to be a lot darker in the image now? however, as the floor will be washed before grouting can commence I'm very confident that the marks will simply disappear. At Total Tiles customer service and the satisfaction of our customers is at the centre of everything that we do, should you or your tiler have deemed any or all of your tiles unacceptable following the required pre-installation inspection of your tiles, Total Tiles would have been happy to immediately exchange or refund any or all of your tiles, unfortunately, this did not occur prior to the completion of your tiling. The fixing of your tiles by your tiler implies that you or your tiler has accepted them. As mentioned, you're more than welcome to send the 4 boxes left over from your project for a full refund, however, you will need to arrange this yourself. If you need anything else please feel free to get in touch Kind regards Ashley

Posted 2 years ago

“Very helpful when I needed to change my order and placed it on hold while I decided. Despite my changes delivery was still made the next day. Very affordable tiles”

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Posted 2 years ago

“Fantastic service.....Great prices and very fast delivery 👏 👌 😀”

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Posted 2 years ago

Hello William, Thank you for taking the time to leave us with such a great review regarding your experience with us. Customer service is at the forefront of what we do as a company and your satisfaction is a priority for us. We pride ourselves on exceptional service, having a fantastic range of tiles and getting orders out on time and well packaged! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Excellent all round. Beautiful and great quality tiles at an amazing price. Next day delivery and not a single tile broken in transit. I couldn't be happier with my purchase from Total Tiles.”

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Posted 2 years ago

Hello, Thank you for taking the time to leave us with such a great review regarding your experience with us. Customer service is at the forefront of what we do as a company and your satisfaction is a priority for us. We pride ourselves on exceptional service, having a fantastic range of tiles and getting orders out on time and well packaged! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Very happy so far”

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Posted 2 years ago

Hello Vincenzo Thank you for taking the time to leave us with such a great review regarding your experience with us so far. Customer service is at the forefront of what we do as a company and your satisfaction is a priority for us. We pride ourselves on exceptional service, having a fantastic range of tiles and getting orders out on time and well packaged! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Great service, I had a faulty thermostat and received a replacement within two days of contact.”

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Posted 2 years ago

Hello Paul, Thank you for taking the time to leave us with such a great review regarding your thermostat issue. Customer service is at the forefront of what we do as a company and your satisfaction is a priority for us. We pride ourselves on exceptional service, having a fantastic range of tiles and getting orders out on time and well packaged! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Good website but excellent showroom staff -well worth a visit. Great selection of tiles at best prices, helped us complete out bathroom project in style.”

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Posted 2 years ago

Hello, Thank you for taking the time to leave us with such a great review. Customer service is at the forefront of what we do as a company and your satisfaction is a priority for us. We pride ourselves on exceptional service, having a fantastic range of tiles and getting orders out on time and well packaged! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Brilliant products, prices and fast service. Will order my tiles from here everytime.”

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Posted 2 years ago

Hello, Thank you for taking the time to give us such a great review! We're happy to hear that you had a great shopping experience. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on exceeding our customer's expectations. If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“The tiles have not been installed yet but the customer service and delivery updates were excellent. I had a few broken tiles and the customer service agent (on a Saturday) arranged for some replacements very quickly. Many Thanks”

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Posted 2 years ago

Hello, Thank you for taking the time to give us such a great review! We're happy to hear that you had a great shopping experience. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on exceeding our customer's expectations. If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Loved the tile. Looks better than what I thought it would. It had been wrapped so well but unfortunately was broken into a few pieces. So will not get the full effect of what they might look like on the wall”

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Posted 2 years ago

Hello Helen,, Thank you for taking the time to leave us with such a great review. Customer service is at the forefront of what we do as a company and your satisfaction is a priority for us. We pride ourselves on exceptional service, having a fantastic range of tiles and getting orders out on time and well packaged! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Amazing service, super fast delivery, excellent communication. 5 Stars”

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Posted 2 years ago

Hello Luigi, Thank you for taking the time to leave us with such a great review. Customer service is at the forefront of what we do as a company and your satisfaction is a priority for us. We pride ourselves on exceptional service, having a fantastic range of tiles and getting orders out on time and well packaged! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Great service but the tile is the wrong colour, please see photos, can you help please?”

Total Tiles 5 star review on 11th June 2022

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Posted 2 years ago

Hello Frank, Thank you for bringing this to our attention, We appreciate all the feedback we get from our customers. Thank you for taking the time to speak with us and finding a resolution to your query. If you require any further assistance, contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk Thank you once again for shopping with us and we hope that we will see you again in the future.

Posted 2 years ago

“All tiles arrived safe and sound, no chips and we're sent standing on pallet.”

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Posted 2 years ago

Hello Peter, Thank you for taking the time to leave us with such a great review. Customer service is at the forefront of what we do as a company and your satisfaction is a priority for us. We pride ourselves on exceptional service, having a fantastic range of tiles and getting orders out on time and well packaged! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Excellent service, quick despatch and quick delivery”

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Posted 2 years ago

Hello Robert, Thank you for taking the time to leave us with such a great review. Customer service is at the forefront of what we do as a company and your satisfaction is a priority for us. We pride ourselves on exceptional service, having a fantastic range of tiles and getting orders out on time and well packaged! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“amazing product, total bargain and look amazing on my kitchen floor! I will be returning to order the same again for the rest of my downstairs rooms! delivery service was also friendly,kind and helpful.”

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Posted 2 years ago

Hello Tanya, Thank you for taking the time to leave us with such a great review. Customer service is at the forefront of what we do as a company and your satisfaction is a priority for us. We pride ourselves on exceptional service, having a fantastic range of tiles and getting orders out on time and well packaged! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Exceptional service, fast delivery, excellent product.”

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Posted 2 years ago

Hello Yvonne, Thank you for taking the time to leave us with such a great review. Customer service is at the forefront of what we do as a company and your satisfaction is a priority for us. We pride ourselves on exceptional service, having a fantastic range of tiles and getting orders out on time and well packaged! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“What gorgeous tiles, we've had them put on the walls of our shower and they look amazing. Arrived when promised with no worries at all. Thank you”

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Posted 2 years ago

Hello Brenda, Thank you for taking the time to leave us with such a great review. Customer service is at the forefront of what we do as a company and your satisfaction is a priority for us. We pride ourselves on exceptional service, having a fantastic range of tiles and getting orders out on time and well packaged! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Excellent product, well packaged and quick delivery - would definitely recommend”

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Posted 2 years ago

Hello James, Thank you for taking the time to leave us with such a great review. Customer service is at the forefront of what we do as a company and your satisfaction is a priority for us. We pride ourselves on exceptional service, having a fantastic range of tiles and getting orders out on time and well packaged! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“I ordered a full tile sample and was delighted to have it arrive quickly and packaged extremely well. Love the sample I ordered so looking to place a bigger order soon!”

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Posted 2 years ago

Hello Sophie, Thank you for taking the time to leave us with such a great review. Customer service is at the forefront of what we do as a company and your satisfaction is a priority for us. We pride ourselves on exceptional service, having a fantastic range of tiles and getting orders out on time and well packaged! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

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