“Tile price really good although delivery price high so you need to get order spot on first time. Delivery pricing doesn't match up either went to order an extra 6 tiles but its costs more to send the 6 tiles together than it does splitting the order into 2. Time you add delivery costs you would be better going to your nearest tile store for a better service”
“They said they will price match and give a further 5% off too if I produce a full quotation. No one gives a quotation to say they are more dearer than someone else. Even though I showed them a quote slip on a headed complimentary slip that they were dearer but wouldn’t accept it. I ended up paying more and travelled to TT from far too.”
“Tiles are nice but the delivery man literally left the tiles on the street where the cars park after I've asked him to bring them AT LEAST into the front garden kindly. I've messed up my back bringing all 17 boxes into the house one by one”
Posted 1 year ago
Thank you for leaving us feedback and we're really pleased you like the Tiles.
As with all other online Tile companies we use a third-party courier service, this enables us to deliver our Tiles anywhere in the country as quick as next day.
Looking into this we can see you actually placed your order online, therefore you would have had the option to add comments regarding delivery restrictions or narrow street etc, unfortunately no notes were added or any discussion with a member of our team.
You would have agreed to our terms and conditions when placing the order, also we would have sent two confirmations which states the delivery is classed as "kerbside " this means the tiles will be delivered as close to the property as possible on a wooden pallet.
After viewing your property on maps we can see you have a front garden which is fenced off and a single gate, unfortunately the driver would have had no option but to leave your order "kerbside" as the driver is not insured to unwrap the pallet and handball the tiles into your front garden.
If you require any further tiles you're more than welcome to contact our sales team, we can then contact your local delivery depot and see if they can offer a handball service, although this would incur additional charges unfortunately.
In the mean time if you need anything else or have any questions please feel free to contact us.