Total Tiles Reviews

4.9 Rating 5,699 Reviews

97 %

of reviewers recommend Total Tiles

Company Reviews

Product Reviews

Info

About Total Tiles:

Tile & underfloor heating specialist offering boutique styled wall and floor tiles at amazing internet prices.

Visit Website

Phone:

1473 805959

Email:

customersupport@totaltiles.co.uk

Location:

Johnson Tiles,
First Floor, The Dovecote, Crewe Hall Farm, Old Park Road,
Crewe
Cheshire East
CW1 5UE

Write Your review

Tell us how Total Tiles made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Total Tiles 5 star review on 16th May 2024

337

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All round good service. Prompt delivery.”

Helpful Report

Posted 7 years ago

“Excellent customer service quick delivery and great quality tiles!! Thank you”

Helpful Report

Posted 7 years ago

“Great service, very helpful customer service, great price”

Helpful Report

Posted 7 years ago

“Love this company! Affordable and great customer service - what more could you want! Will be recommending to friends and family. Thank you!”

Helpful Report

Posted 7 years ago

“Top quality!! Excellent customer service!!!”

Total Tiles 5 star review on 25th February 2019

Helpful Report

Posted 7 years ago

“Excellent seller”

Helpful Report

Posted 7 years ago

“Excellent sample service. I received a full size 600x600 tile by courier. Full size was much more useful for a large format print to make my decision.”

Helpful Report

Posted 7 years ago

“These guys were great. It had taken some months between ordering the tiles and beginning the job. Unfortunately a few tiles were broken in storage. Then during installation there were a couple more casualties. That meant that I first had to order 2 extra tiles and then 3 more. Total tiles were extremely helpful and promptly sent off the two parcels. The cannot have made any profit but it seems that customer service was much more important. I have bought approximately £3000 pounds worth of various tiles from them over the last 2 years or so. Despite the prices being much lower than many their range is extensive and the quality has been more than good enough. If it was not for their service the costs of doing the job would have been way over an acceptable budget. Well done to Total Tiles.”

Helpful Report

Posted 7 years ago

“Cannot recommend total tiles enough! We ordered from their website but rang the store about 4 times prior to check the underfloor heating was the correct one for our requirements, each time I called the staff I spoke to were very informative and couldn’t be more helpful, we ordered the matting to come in a weeks time to allow us to fully prepare the floor beforehand, I called back to say we would be ready earlier than expected and they upgraded our delivery to next day delivery at no extra cost. Fantastic team, fantastic customer support and brilliant products. Will definitely use total tiles in the future Thanks”

Helpful Report

Posted 7 years ago

“I would like to thank everyone at total tiles for their amazing customer service today. I ordered my tiles to collect at the Ipswich warehouse 2.5 hours drive from where I live. After a nightmare journey around the M25 and A14 and nearly 3.5 hours later I realised I wasn’t going to get there by the time the warehouse closed and would miss my order by about 5 mins. I called up and pleaded over the phone; a stressed and desperate woman! I think it was Jonathon who I spoke to. He said he would speak to the warehouse and see what he could do. 5 minutes later he called back and said someone could wait for a few minutes, as long as it was just a few minutes. I arrived at the warehouse and another lovely man carried my order to my car. Thank you so much to everyone who put themselves out to help me. I also love the tiles!”

Helpful Report

Posted 7 years ago

“I received great service, from my initial phone conversations with guy in store to the delivery driver. The Backer Boards were delivered on time and arrived in perfect condition, i would definitely buy from Total Tiles again and recommend it to anyone.”

Helpful Report

Posted 7 years ago

“All good (quality product, well packed, timely replies, etc from TT) but the delivery service by dpd was shockingly bad. We will never use a company that contracts dpd to deliver for them or accept deliveries from dpd again. Their drivers are all bad mannered and incompetent. The company’s customer service is a farce too. TT, you are totally let down by the courier you choose to use. It’s a shame as we like your tile and were thinking about possibly placing an order.”

Helpful Report

Posted 7 years ago

“Delighted with service from Totaltiles. - good quality products at reasonable price.”

Helpful Report

Posted 7 years ago

“Great advice given over the phone and the online order service was easy. Delivered on the chosen date and driver made a real effort to get the order to the door so it was easier for me to load into the house. Great service all round!”

Helpful Report

Posted 7 years ago

“First class service from Total Tiles throughout the process. An amazing choice of tiles together with informed professional advice and a straightforward sample delivery service made choosing my tiles easy. Storage of my order until the build was complete was a great help and delivery of the order was perfectly handled and on time. Total Tiles provided great value together with friendly service and I have no hesitation in recommending them wholeheartedly. Many thanks from a very satisfied customer. P.S. The tiles look fantastic and finish off my new conservatory perfectly !”

Helpful Report

Posted 7 years ago

“Very competitive Prices...great products...very fast delivery...I would definitely recommend”

Helpful Report

Posted 7 years ago

“ordered some samples recently and they had been delivered efficiently and in good time frame”

Helpful Report

Posted 7 years ago

“Very impressed with the large size sample, which arrived next day. Telephoned for advise, and Total Tiles were very helpful, on grout colour, cost, and quantity. Easy decision to order. From sample to full order delivery within 3 days. Can't fault the service, will be my first place to look for Tiles.”

Helpful Report

Posted 7 years ago

“Excellent customer service, fast delivery, very well packed. Tile I ordered was a sample, when I’m ready to tile I will be ordering my tiles from Total Tiles.”

Helpful Report

Posted 7 years ago

“Very fast on delivery and quality”

Helpful Report

Posted 7 years ago

Total Tiles is rated 4.9 based on 5,699 reviews