Total Tiles Reviews

4.9 Rating 5,681 Reviews

97 %

of reviewers recommend Total Tiles

About Total Tiles:

Tile & underfloor heating specialist offering boutique styled wall and floor tiles at amazing internet prices.

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Phone:

1473 805959

Email:

customersupport@totaltiles.co.uk

Location:

Johnson Tiles,
Harewood Street,
Stoke on Trent
Staffordshire
ST6 5JZ

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Total Tiles 5 star review on 16th May 2024

337

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely thrilled with our floor tiles. Bought them with a fantastic discount, prompt delivery and excellent quality.”

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Posted 3 years ago

“I paid for next-day delivery; however, it did not arrive the next day. I paid quite a lot of money. Don't be fooled. The customer service is very poor. Despite waiting all day, they did not bother to call in the morning about the delivery delay; only at 13:21 did they manage to give a call. Very disappointed. They are not capable in resolving customer issues from the minute they taken money , you will get only sorry and unfortunately .”

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Posted 2 weeks ago

“We visited Total Tiles yesterday and were thoroughly impressed from the moment we walked in. The team was incredibly welcoming—everyone greeted us with a smile and made us feel at ease. There was no pressure or hard sales tactics, just friendly, helpful service and advice. Nothing was too much trouble for the staff, and their genuine approach really stood out. We will definitely be using this company for our purchase and would highly recommend them to others.”

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Posted 3 weeks ago

“Fantastic! Price, Quality, Delivery, Customer service - all Great! Big Shout out to Martin B in Customer Service / Sales - Very helpful.”

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Posted 1 month ago

“The company were very helpful when my sister went to check out the tile I was considering. Free sample arrived quickly. Order was easy to place, best price tiles and shipping cost. Shipping arrived on day requested. Altogether a great experience and I saved about £150 for the same tiles and shipping from a company much nearer to London, where I live. Thank you Total Tiles, I love my tiles.”

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Posted 1 month ago

“I have spent more than 1500 for tiles and when it arrived i found 14 piece of damage. When i called them they asked me to send proof and i did but they didn't offer me any refunds or anything. Definitely not recommend to buy online with them.”

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Posted 1 month ago

“I have used total tiles before and the product quality is matched only by the great level of customer service. Spoke to Charlie just now who is kindly sending me out some more samples so I can choose new tiles for another project. Thanks again :-)”

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Posted 2 months ago

“Brilliant experience from start to finish. I ordered 17sqm of slate split face tiles. The sample arrived the next day and once I'd confirmed I was happy with the sample, a palette with my tiles arrived two days after that. My Tiler made a mistake with the amount of tiles needed and Total Tiles couldn't have been more helpful trying to fix a problem that wasn't of their making. Good Company, Buy with confidence!”

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Posted 2 months ago

“Great customer service and full size samples. The tiles I bought are excellent quality,great price and look gorgeous. Highly recommended. I used spare tiles as splashback. Tried to add photos but won't let me for some reason.”

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Posted 2 months ago

“We have just had the tiles delivered for our kitchen floor. The whole process has been exceptional. The tiles were really good value for money and were delivered quickly and on the day and time allocated. Thankyou”

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Posted 4 months ago

“Just received our order, And they where not as described online, should have been described as a mottled texture and should have pictures to show this. They as a company hire out 3rd party drivers so if you want to return it's going to cost a fortune! £130 and that's just 7 one meter tiles we ordered. Not willing to even exchange for a different tile. Have to be sent back with hired returns company. No help or willing to compromise 30 day back guarantee is a joke I would avoid. We are seeking advice from trading standards.”

Helpful Report

Posted 4 months ago

Good morning, I am sorry to hear that you are not happy with your order. I have been advised that my colleagues have been in touch to discuss exchanging this for a matt finish, however we will need the original tiles sent back in order to do this. If you would like to proceed with this or require further assistance, please get in touch by either emailing customersupport@totaltiles.co.uk or calling 01473 805 959 - where our team will be happy to help. Kind regards, Philip Morgan.

Posted 4 months ago

“Just had tiles delivered and I'm thrilled. Even better then expected. Spoke to customer service twice about delivery,polite,helpful and efficient. Will absolutely use again. Fantastic tiles,thank you.”

Helpful Report

Posted 6 months ago

“Tiles came in good time and look amazing! We also ordered a sample pack before ordering this came really fast and confirmed the items were as described on the website. Unfortunately we got a couple boxes of tiles that had been boxed up wrong so ended up with the wrong tiles however the customer service was outstanding!! Problem resolved in less than 24 hours cannot fault and would highly recommended to friends and family!”

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Posted 6 months ago

“Order #1002410238 We thought we are getting a good deal when we ordered two pallets of tiles from this store. They charged us £40 for delivery on the pretext that narrow roads need some special vehicles for delivery although their website says free delivery over certain amount, which our order value exceeded by far. One of the pallets unfortunately fell down from the delivery van and got damaged. The delivery driver provided a receipt and clearly mentioned that the pallet is damaged. When we called to report and sent a photo of the broken pallet and delivery driver receipt, their team was not satisfied and asked for photos confirming rest of the boxes are damaged. We immediately ripped off all the boxes covers and sent photos of the broken tiles. Some of the tiles were literally shattered. We got hurt in the process of moving boxes of such broken tiles and taking all the photos etc. Unfortunately, after providing multiple photos, their team has come back asking for photos of the boxes showing the batch number of each of the boxes. After the night’s rain, we don’t even know what is the situation of those ripped off boxes as we don’t live at the property where work is being done. We find this whole experience of dealing with them extremely harrowing. When the whole pallet fell down at the time of delivery due to some technical issues with the delivery van and the driver himself has provided a receipt to that effect and on top of that, we have already shared multiple photos showing damaged tiles, they are harassing us mentally by asking unnecessary details. It is very obvious that customers don’t matter to them at all!!! I would say, pay a lot more somewhere else but avoid this firm at any cost. Their customer service is pathetic and our conclusion so far is that they just don’t want to take responsibility for any mistakes. We are all humans and mistakes do happen. I am sure the delivery driver did not damage the pallet of tiles intentionally. But an honest acknowledgement of the issue with actions taken to resolve the problem would have been an easy task and something we would have really appreciated.”

Helpful Report

Posted 6 months ago

Good morning, I am sorry to hear of the issues that you have experienced with your order. I understand that you are in contact with the sales team regarding this, as we would like to get this resolved as swiftly as possible for you. Our reason for asking for additional photos of the batch number is so that we can ensure that the replacements match the rest of your delivered tiles. Without this, there is a chance of variation in the tiles - which is something we'd like to avoid. It is indeed an honest mistake, and the photos we're asking for is to provide you with less hassle further down the line. Although it is an inconvenience now, we'd rather be thorough now to prevent you having a variation in products. The team shall be in contact to ensure we get this sorted for you - and once again please accept our sincerest of apologies. Kind regards, Philip Morgan.

Posted 6 months ago

“The team at Total Tiles were amazing with our order, as we'd already experienced a problem elsewhere and they couldn't do enough to ensure we got the right shade and size of tile to complete our kitchen. A BIG thank you”

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Posted 7 months ago

“Very happy with the tiles purchased for our kitchen they look great. Very helpful and knowledgeable staff which we appreciated. They were happy to credit back unused box. Would be happy to buy there in the future. Highly recommend.”

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Posted 8 months ago

“The Lorena Fern tiles and Lorena stone effect tiles are beautiful. Great price too for such large tiles.Great customer service as had an issue with some broken tiles which was sorted out quickly without any problems. These tiles have made our bathroom look fabulous. Highly recommended to all. Thankyou.”

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Posted 10 months ago

“Purchased the split face black slate tiles at a fantastic discounted price. Delivery was prompt and turned up on perfect condition. I needed a few more but the website was charging me the full delivery cost. I was so impressed when Total Tiles called me and said they would not charge me the full delivery cost for such a minimal order and refunded the difference in cost by using a courier instead. Quality product, quality price exceptional customer service. Highly recommend.”

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Posted 10 months ago

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Posted 11 months ago

“Although we didn't actually purchase anything today from you, we were amazed at the help given to us from your Tubbs Tiles branch at Newport on the Isle of Wight. The assistance given to us by GEMMA was fantastic. She knew her stuff, was very pleasant and is a credit to your company.”

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Posted 1 year ago

“Fantastic service and product.”

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Posted 1 year ago

Total Tiles is rated 4.9 based on 5,681 reviews