“Quick prompt service. Struggled to find a company to send to Guernsey without ridiculous shipping costs. So I congratulate you on that as well, delivered to door at nearly half what it would cost locally.”
“What can I say! Perfect! Great tile and better quality than I had expected. easy to order, delivery on time the next day, and all packaged very well. I have to say i've never bought tiles from the internet before, but i will now!”
“Receiving the Sample Tiles looking at the quality, then making a decision.
Talking to Total Tiles salesperson, purchasing the full set and talking about
All done with patience and being professional.”
“I had a delivery issue that was dealt brilliantly with by Ben, he kept me in the loop as soon as he knew anything and rectified the problem. Great customer service which is a rarity these days. Would definitely use again.”
“Could not believe the amount of bubble wrap - 7 metres?!? to pack a floor tile sample is beyond mad! The rest of the world is reducing plastic use but total tiles seem to be all but!
Please Please just pack with paper and it will be just as protected”
Although initially our sample packages may appear to use an excessive amount of packaging, many years of experience, trial and error have lead to our current solution. As sample packages are delivered by parcel courier companies, they travel through networks which include sorting machinery, shoots and a number of manual handling stages. In order to ensure the sample package reaches it's destination in the same perfect condition it is dispatched in, the packaging we apply is necessary to avoid the need for us to send replacements which is far more wasteful of resources.
We have trialed many different packaging methods and found our current solution to be by far the most successful, although we continue to investigate new technologies to seek an improved alternative solution. All materials used are recyclable and Total Tiles supports The National Forest tree planting program to offset the carbon footprint of the bubble wrap used.
Whilst we would love to simply wrap the samples in " Paper " unfortunately this would simply result in hundreds of customers every week receiving broken samples.
I would also imagine that a 1 star review would have still been left if your sample arrived wrapped in paper but broken.
“I bought fabulous tiles at a very good price and received excellent service. My many questions were answered promptly, the tiles were stored for me until I was ready to receive them and then shipped promptly and safely. Jon was very helpful with me changing dates. Could not recommend them more highly. The tiler said the tiles were very easy to lay and keep clean. I have underfloor heating and they are ideal for that as well as looking great!!”