“I put in an order after receiving a sample I liked, and spoke to a helpful agent who made good recommendations about the amount to order, grout, adhesives etc. However, the delivery could not be made to my property despite the agent liaising with the delivery company. The reason being that as a pallet delivery they would not deliver onto my drive (despite my having numerous deliveries made by other companies this year) and would leave the delivery on the road (not feasible as there is no pavement, this is a rural property). Therefore the order was canceled, a lot of time wasted and one very frustrated customer lost to an alternative firm with a better delivery company.”
“Website very clear and easy to use, all tiles received in one piece, none broken at all. Only down side, even though I booked a delivery day, I did have to ring when they had not arrived, very helpful and friendly staff and said they would be with me the next day, I think this was probably down to the delivery company being particularly busy, I should have been informed though.”
“We visited the showroom in Ipswich where we received individual attention and great advice. We choose our tiles, ordered and organised delivery within half an hour. Easy peple to deal with and order was delivered when expected.”
