Total Tiles Reviews

4.9 Rating 5,667 Reviews

97 %

of reviewers recommend Total Tiles

About Total Tiles:

Tile & underfloor heating specialist offering boutique styled wall and floor tiles at amazing internet prices.

Visit Website

Phone:

1473 805959

Email:

customersupport@totaltiles.co.uk

Location:

1-3 Leslie Road, ,
Ipswich
IP3 9PL

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Total Tiles 5 star review on 16th May 2024

337

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent, efficient service. Half my first order of tiles were broken in transit but the whole lot was quickly replaced with no quibbles at all. Mistakes are never a problem, it is how they are dealt with that matters and Total Tiles sorted it out brilliantly.”

Helpful Report

Posted 2 years ago

Hello Sandra, Thank you for taking the time to give us such a 5 star review! Customer care and satisfaction mean everything to us and its great to hear we have found a solution to the issue that occurred on this particular occasion. We pride ourselves on exceptional service and putting our customers first. I will pass on your kind comments to the team and in particular our team member who helped you today. If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Ordered 2 sample tiles. Both came the next day. Excellent delivery time. Both samples were satisfactory and I am in the process of calculating the square yardage after which I will place an order. Excellent service!! Many thanks.”

Helpful Report

Posted 2 years ago

Hello Robert, Thank you for taking the time to leave us for such an amazing review. Customer service is at the forefront of what we do as a company and your satisfaction is a priority for us. We pride ourselves on exceptional service, having a fantastic range of tiles and getting orders out on time! Please let us know when you are ready to order. We would love to offer our assistance with your project. If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Great products and great service and great prices. Very pleased with our white wood effect, porcelain tiled floor. Thank you!”

Helpful Report

Posted 2 years ago

Hello Carole, Thank you for taking the time to leave us 5 stars. We really appreciate it! We are pleased that your order arrived promptly and you are happy with the tiles you ordered. Customer satisfaction and selling tiles competitively is at the forefront of what we do as a business, so receiving a review like this is great! Please feel free to send us a photograph of your tiles- they really do sound amazing! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Very speedy delivery, good prices and everything in stock 👍”

Helpful Report

Posted 2 years ago

Hello Paul, Thank you for leaving your review, This great feedback always helps us to maintain and improve our services, we pride ourselves on having enough stock, being one of the most competitive for price and getting orders out on time for customers on time. So its really pleasing to get a review like yours. If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Excellent service from Total Tiles,delivered within 1 hour time slot.Polite and friendly delivery driver.”

Helpful Report

Posted 2 years ago

Hello Sheila, Thank you for taking the time to leave us such a great review! We're happy to hear that you had a great shopping experience. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on exceeding our customer's expectations. I will make sure to pass your kind comments on to the courier company that delivered the tiles successfully. If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Excellent service and prices to match”

Helpful Report

Posted 2 years ago

Hello John , Thank you for taking the time to leave a five-star review! We're happy to hear that you loved doing business with us. Your satisfaction is our priority, we pride ourselves on exceptional service, being number one for price whilst keeping customer service being at the forefront of our business! If you need any further assistance then please contact us through the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for your feedback, best of luck with the bathroom project and we look forward to seeing you again soon!

Posted 2 years ago

“Can only comment on delivery as tiles are still packaged up. Ordering was very easy to do and delivery was on time. So far very pleased. Can comment further when tiles are opened ready to be laid”

Helpful Report

Posted 2 years ago

Hello Hilary, Thank you for taking the time to leave a 5 star review! We are pleased that your order arrived promptly on time and please do give us your updated feedback once you have laid the tiles! If you need any further assistance then please contact us through the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Really brilliant- very fast delivery and much more reasonably priced than my local stockist so I will be placing my order very soon.”

Helpful Report

Posted 2 years ago

Hello Shena, Thank you for taking the time to leave us such a great review! We're happy to hear that you had a great shopping experience. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on exceeding our customer's expectations. If you need any further assistance then please contact us through the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Best prices for top quality tile, customer service was fantastic, can not find fault. Will definitely use again and strongly recommend.”

Helpful Report

Posted 2 years ago

Hello Domenic, Thank you for taking the time to give us such a fantastic review! We're happy to hear that you had a great shopping experience. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on exceeding our customer's expectations with service and competitive prices. If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Very helpful on arrival - I knew what I wanted to see as had seen on website and the young man was very knowledgeable on products and trim finishes and grout - I saved over £100 by going to total tiles on practically the same product I’d seen else where - will be back for my next project !”

Helpful Report

Posted 2 years ago

Hello Vikki, Thank you for taking the time to leave a great review! Our customer service and offering the correct advice is at the spearhead of our business, so it's great to hear you were looked after during your shopping journey by our colleague in the sales team. I will make sure to pass on your kind comments. If you need any further assistance, then please contact us through the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Staff where very helpful, they answered my questions promptly and was able to place my order over the phone with my products arriving on time and complete. Thanks Totally.”

Helpful Report

Posted 2 years ago

Hello Bradley, Thank you for taking the time to give us 5 stars! We are pleased that your order arrived promptly on time, our customer service is our main priority, so it's great to hear you were looked after during your shopping journey and we were able to answer any questions you had. We are available to be contacted via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) should you require any further assistance. Thank you again for shopping with us.

Posted 2 years ago

“I ordered one sample. Really impressed with the service. Arrived in excellent packaging via courier the next day with free delivery. I will be placing an order very soon.”

Helpful Report

Posted 2 years ago

Hello Hedi, Thank you for taking the time to leave us for such a fantastic review. Customer service is at the forefront of what we do as a company and your satisfaction is a priority for us. We pride ourselves on exceptional service, having a fantastic range of tiles and getting orders out on time! If you need any further assistance, then please contact us via the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Fantastic service from start to finish, would order from here again and 100% recommend.”

Helpful Report

Posted 2 years ago

Hello Jack, Thank you for taking the time to leave us such a great review! We're happy to hear that you had a great shopping experience. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on exceeding our customer's expectations. I wil make sure to pass on your kind comments to our staff member who served you. If you need any further assistance then please contact us through the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Great prompt service. Lovely tiles for a good price. Good communication and Delivery. Would highly recommend.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave a great review! We are pleased that your order arrived promptly on time and that we were the most competitive on price! If you need any further assistance then please contact us through the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Amazing service from the beginning. The quality of the tiles is excellent. The prices are more than competitive. Tony was particularly helpful the whole way through and his advice and assistance were paramount. Total Tiles are simply the best! Thank you to them all. Photo to follow when floors are completely finished.”

Helpful Report

Posted 2 years ago

Hello Sally, Thank you for your 5-Star review! Customer care and satisfaction mean everything to us and at the forefront of what we do as a business, it's extremely pleasing that we have met all of your expectations throughout your shopping journey and more! I will pass on your kind comments on to Tony, he's one of our best! Please feel free to send us any photographs of your project- it sounds like it's going to be a great success, we love the feedback from loyal customers like yourself. Thank you again for using Total Tiles and we hope to see you soon.

Posted 2 years ago

“Excellent speedy service. Sample tiles are gorgeous, high quality. Will be ordering full order soon.”

Helpful Report

Posted 2 years ago

Hello Shirley, Thank you for taking the time to leave a brilliant review! We are pleased that your sample order arrived on time, our customer service means everything to us so it's great to hear you were kept informed throughout your shopping journey by our team! We are available to be contacted through the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) should you require any further assistance. Thank you again for shopping with us.

Posted 2 years ago

“Amazing service and fantastic quality tiles at very good price”

Helpful Report

Posted 2 years ago

Hello Claire, Thank you for taking the time to leave us 5 stars! We are pleased that your order arrived promptly and you are happy with the tiles you ordered. Customer satisfaction and selling tiles at competitive prices is at the forefront of what we do as a business so receiving a review like this is great! If you need any further assistance then please contact us through the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) Thank you again for shopping with us.

Posted 2 years ago

“Had tiles put down in new kitchen extension they look gorgeous ,plus delivery driver who delivered them was so obliging he got pallet as close to house as he could so we didn't have far to carry them thankyou”

Helpful Report

Posted 2 years ago

Hello Susan, Thank you for your amazing review!! Customer care and satisfaction mean everything to us and are at the forefront of what we do as a business, it's extremely pleasing that we and our courier partner have met all of your expectations and more! The kitchen extension sounds like its been an outstanding success and we would love to see photographs of the completed project!! You can send these in to Customersupport@totaltiles.co.uk. Thank you again for using Total Tiles and we hope to see you soon.

Posted 2 years ago

“Very helpful and very patient price is reasonable”

Helpful Report

Posted 2 years ago

Hello Harish, Thank you for the brilliant review! We pride ourselves on exceptional service,being able to offer our tiles at a competitive price whilst getting them out on time so that your project remains on schedule. If you need any further assistance then please contact us through the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk)

Posted 2 years ago

“Excellent service very helpful when answering e-mailed questions”

Helpful Report

Posted 2 years ago

Hello, Our customer service is at the forefront of our business so it's great to hear you were looked after throughout your shopping journey and that we were able to assist you with any questions that you had. We are available to be contacted through the telephone on 01473 805959 or via our customer support email (customersupport@totaltiles.co.uk) should you require any further assistance. Thank you again for shopping with us.

Posted 2 years ago

Total Tiles is rated 4.9 based on 5,667 reviews